Customer Service Representative

2 days ago


Kansas City, Missouri, United States Staff My Agency Full time

Staff My Agency is seeking a talented and caring professional to join our team as a Customer Service Representative. This is a low-pressure position focused on delivering exceptional customer service for our clients. If you have a passion for customer care and understand the needs and motivations of people, we want you to be a part of our team.

As our Customer Service Representative, you will work to inspire customer loyalty and significantly enhance the overall customer experience. Your responsibilities will include:

  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Using a customer-focused, needs-based review process to educate customers about insurance options.
  • Establishing customer relationships and following up with customers, as needed.

You will receive:

  • Salary plus commission/bonus
  • Opportunities for growth and advancement within our agency
  • Valuable experience in the insurance industry
  • A supportive and collaborative work environment

Requirements:

  • Previous sales experience, preferably in an insurance or customer-facing role
  • Excellent communication skills, both written and verbal
  • Self-motivated and detail-oriented
  • Ability to work in a team environment and build strong relationships with customers
  • Ability to assess customer needs and conduct effective interviews
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)


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