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Customer Service Representative

2 months ago

Kansas City, Missouri, United States CONEXON Full time
Job Description

**About Conexon**

Conexon is a leading provider of fiber internet services to rural communities. We are committed to bridging the digital divide and providing our customers with fast, reliable, and affordable internet access.

**Job Summary**

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our services to potential customers.

**Key Responsibilities**

  • Provide 5-star customer service to Conexon customers
  • Demonstrate clear and effective communication with customers, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Assist potential customers in identifying if they are currently in Conexon's service area
  • Assist new customers with new account creation and plan selection
  • Answer general account questions, including billing, pricing, and service details
  • Assist with projects and other duties that continuously improve our department and create career development opportunities

**Requirements**

  • Have flexibility in your schedule for work purposes
  • Excellent customer service and problem-solving skills, active listening skills, and a strong eye for details
  • Strong communication skills and unflappable, professional demeanor
  • Ability to multitask between systems and adapt to change
  • Analytical thinker with technical aptitude and ability to work independently and as part of a team
  • Solid computer skills
  • 2 years customer service or technical support experience

**Preferred Qualifications**

  • Telecom industry experience a definite plus
  • Bilingual
  • Experience with billing and pricing
  • Associates in a business discipline