Customer Service Representative
3 days ago
United Bank Inc is seeking a highly skilled Customer Care Specialist to join our team. As a key representative of the bank, this role is responsible for providing exceptional service to our internal and external customers via the telephone and email. This position offers an excellent opportunity to learn all the bank's products, services, and work with all lines of business in support of resolutions in servicing our customers.
Key Responsibilities
- Answer inbound customer and branch calls in a courteous and professional manner.
- Utilize excellent listening skills to understand the customer's concern or situation.
- Ensure privacy and security through proper customer authentication.
- Assess customers' needs by asking the right questions.
- Provide exceptional customer service by demonstrating a professional and courteous demeanor.
- Respond to account inquiries, account maintenance, loan questions, online banking troubleshooting, and basic banking information.
- Troubleshoot and resolve first-level customer complaints in a timely manner.
- Stay up to date on products/services/procedures by reviewing email notifications, attending meetings, and via virtual training.
- Build relationships with customers, branches, and internal lines of business.
- Research and communicate effective solutions while adhering to departmental policies and procedures.
- Take ownership of calls from beginning to end and provide timely follow-up.
- Recommend products and services to customers such as online banking, mobile app, Zelle, Telebanc, etc. to better serve their needs.
- High school diploma or equivalent required. Bachelor's degree preferred.
- Minimum of one (1) year of call center or banking experience, preferably in a customer-facing role, required.
- Minimum of 1 year of professional customer service experience required.
- Excellent verbal and written communication skills required.
- Proficient in Microsoft Office products, computer skills in a Windows-based environment, and the ability to quickly learn new systems required.
- Ability to work in a structured fast-paced and ever-changing environment required.
- Ability to independently utilize resources and tools provided.
- Ability to maintain a professional demeanor and provide options in difficult situations required.
- Ability to successfully maintain required performance standards (i.e. quality, attendance, promptness) required.
- Ability to be flexible working a schedule during the hours of 8:00am-6:00pm Monday-Friday and 9:00am - 3:00pm Saturday (rotating) required.
- Active listening required.
- Attention to detail while multi-tasking required.
- Desire to build a career and grow with United Bank Inc.
- Sitting and speaking for extended periods of time.
- Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components and ability to use telephone equipment.
- Ability to converse and exchange information with all levels of staff and customers.
- Ability to observe, perceive, identify, and translate data.
At United Bank Inc, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
-
Customer Service Representative
5 days ago
Parkersburg, West Virginia, United States United Bank Inc Full timeJob DescriptionAt United Bank Inc, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key representative of our organization, this role is responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Customer Interaction: Answer inbound customer calls in a...
-
Customer Service Representative
1 week ago
Parkersburg, West Virginia, United States United Bank Inc Full time**Job Summary**United Bank Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key representative of our bank, this role is responsible for providing exceptional service to our internal and external customers via various communication channels.**Key Responsibilities:**Provide courteous and professional...
-
Customer Service Representative
1 week ago
Parkersburg, West Virginia, United States WesBanco Bank Inc. Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Associate to join our team at WesBanco Bank Inc.This is a full-time remote position that requires excellent communication and problem-solving skills. As a Customer Service Associate, you will be responsible for providing top-notch customer service to our clients, resolving...
-
Customer Service Representative
3 days ago
Parkersburg, West Virginia, United States United Bank Inc Full timeCustomer Care SpecialistAt United Bank Inc, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. This role is responsible for providing exceptional service to our internal and external customers via the telephone and email.Key Responsibilities:Answer inbound customer and branch calls in a courteous...
-
Customer Service Representative
5 days ago
Parkersburg, West Virginia, United States Value City Furniture Full time**Job Summary**The Customer Service Associate plays a critical role in ensuring a positive customer experience at Value City Furniture. This individual serves customers by answering questions, confirming orders, and keeping customers informed of their order status. The ideal candidate will have excellent communication skills, a strong ability to multitask,...
-
Senior Customer Service Representative
5 days ago
Parkersburg, West Virginia, United States TREASURY Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Customer Service Specialist to join our team at the Treasury Department. As a Senior Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving complex customer inquiries, and ensuring that all customer interactions are handled...
-
Customer Service Ambassador
5 days ago
Parkersburg, West Virginia, United States Jerrod Sparling - State Farm Agent Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesEstablish and Maintain Customer RelationshipsBuild and...
-
Specialty Products Field Service Representative
2 weeks ago
Parkersburg, West Virginia, United States gpac Full timeJob DescriptionA leading search firm, GPAC, is seeking a skilled Field Service Representative to join our team. This role is ideal for a professional with mechanical aptitude and excellent communication skills who is comfortable assembling equipment at various client sites throughout the western hemisphere.Key Responsibilities:Project Management:...
-
Customer Service Representative
21 hours ago
Parkersburg, West Virginia, United States CommuniCare Family of Companies Full timeAbout the RoleWe are seeking a skilled Receptionist to join our team at Worthington Healthcare Center, a member of the CommuniCare Family of Companies. As a Receptionist, you will play a vital role in maintaining a positive image for the center by greeting and directing visitors, callers, and guests.Key ResponsibilitiesAnswer telephone calls, determine the...
-
Valet Parking Attendant
2 weeks ago
Parkersburg, West Virginia, United States West Virginia University Hospitals, Inc. Full timeJob Summary:West Virginia University Hospitals, Inc. is seeking a skilled Valet Parking Attendant to provide exceptional customer service and parking operations support at our medical center entrances and off-site clinics. As a key member of our team, you will be responsible for greeting and welcoming patients, parking and retrieving automobiles, and...
-
Valet Parking Attendant
5 days ago
Parkersburg, West Virginia, United States West Virginia University Hospitals, Inc. Full time**Job Summary:**We are seeking a skilled Valet Parking Attendant to join our team at West Virginia University Hospitals, Inc. as a Patient Services Representative. In this role, you will be responsible for providing exceptional customer service to patients and visitors, ensuring a smooth and efficient experience at our medical center entrances and possibly...
-
Marketing Representative
1 week ago
Parkersburg, West Virginia, United States Jerrod Sparling - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and organized professional to join our team as a Marketing Representative at Jerrod Sparling - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining customer relationships, providing exceptional customer service, and promoting our insurance products.Key...
-
Expert Customer Support Representative
3 weeks ago
Parkersburg, West Virginia, United States TREASURY Full timeSenior Customer Service SpecialistDepartment of the TreasuryLocation2 vacancies available.Relocation expenses reimbursedNoTelework eligibleYes, as determined by agency policy.DutiesSummaryPLEASE NOTE: Selectees may be subject to additional approvals prior to an offer being extended.This role is situated within Retail Securities Services, Division of Customer...
-
Sales Representative
2 days ago
Parkersburg, West Virginia, United States Sysco Full timeAbout the RoleWe are seeking a highly motivated and experienced Sales Representative to join our team at Sysco. As a Sales Representative, you will be responsible for promoting our products and services to customers, building relationships, and driving sales growth.Key ResponsibilitiesDevelop new business opportunities and penetrate existing accounts to...
-
Customer Service Counter Specialist
3 weeks ago
Parkersburg, West Virginia, United States Painters Supply and Equipment Co. Full timeJob OverviewPosition: Counter AssociateBecome a Key Member of a Dynamic Team with Opportunities for AdvancementWhy Choose Painters Supply & Equipment Co.?Enjoy weekends offWork a weekday schedule from 8 AM to 5 PMParticipate in a 401(k) program with company matchingReceive a comprehensive benefits package for full-time employees:Medical, Dental, and Vision...
-
Customer Service Counter Specialist
3 weeks ago
Parkersburg, West Virginia, United States Painters Supply and Equipment Co. Full timeJob OverviewCOUNTER ASSOCIATEJOIN A DYNAMIC TEAM WITH EXPANDING CAREER PATHSWhy Choose Painters Supply & Equipment Co.?Enjoy weekends offStandard weekday hours from 8am to 5pmParticipate in a 401(k) plan with company contributionsComprehensive benefits package for full-time staff:Medical, Dental, and Vision coverageCompany-funded life and disability...
-
Customer Service Counter Specialist
3 weeks ago
Parkersburg, West Virginia, United States Painters Supply and Equipment Co. Full timeJob OverviewPosition: Counter AssociateBecome a Key Player in a Thriving Team with Opportunities for AdvancementWhy Choose Painters Supply & Equipment Co.?Enjoy weekends offWork a weekday schedule from 8 AM to 5 PMParticipate in a 401(k) plan with company contributionsBenefit from a comprehensive benefits package for full-time employees:Medical, Dental, and...
-
Sales Development Representative
4 days ago
Parkersburg, West Virginia, United States Parkersburg News And Sentinel Full timeAbout the RoleThe Parkersburg News and Sentinel is seeking a highly motivated and results-driven Sales Account Representative to join our team. As a Sales Account Representative, you will be responsible for developing revenue from new advertisers and growing revenue from existing advertisers.Key Responsibilities:Provide exceptional customer service to...
-
Insurance Account Representative
1 week ago
Parkersburg, West Virginia, United States Jerrod Sparling - State Farm Agent Full timeJob Description**Position Overview**Jerrod Sparling - State Farm Agent is seeking a qualified professional to join their team as an Insurance Account Representative. We are looking for an energetic and motivated individual who is interested in helping our business grow through value-based conversations and exceptional customer...
-
Customer Engagement Analyst
2 weeks ago
Parkersburg, West Virginia, United States TREASURY Full timeCustomer Experience SpecialistDepartment of the TreasuryLocation1 vacancy in the following location:Relocation expenses reimbursedNoTelework eligibleYes, as determined by agency policyDutiesSummaryPLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.This role is situated...