Customer Service Counter Specialist

2 weeks ago


Parkersburg, West Virginia, United States Painters Supply and Equipment Co. Full time
Job Overview

Position: Counter Associate

Become a Key Member of a Dynamic Team with Opportunities for Advancement

Why Choose Painters Supply & Equipment Co.?

  • Enjoy weekends off
  • Work a weekday schedule from 8 AM to 5 PM
  • Participate in a 401(k) program with company matching
  • Receive a comprehensive benefits package for full-time employees:
  • Medical, Dental, and Vision coverage
  • Company-funded life and disability insurance
  • Three weeks of Paid Time Off
  • Competitive salary structure
  • Experience a supportive work environment with career growth potential

Painters Supply & Equipment Co. is looking for a Counter Associate. This role is essential for delivering exceptional customer service within a retail setting, assisting walk-in customers with their purchases, and proactively engaging with preferred end-user clients. The position requires a strong emphasis on automotive and specialty coatings, along with related products and equipment.

Established in 1952, Painters Supply & Equipment Co. is a premier distributor of automotive and specialty paints, coatings, and associated products in the automotive refinish and specialty coatings sector. We take pride in providing our clients with top-tier products from renowned manufacturers such as PPG, 3M, and Norton. With over 50 locations across 12 states, we serve more than 10,000 customers and are eager to find dedicated individuals to help us maintain our industry-leading service and support our rapid growth.

Key Responsibilities:

  • Engage in customer service tasks, including processing telephone orders, responding to inquiries, and tracking order statuses and shipments.
  • Conduct counter sales by assisting customers in-store.
  • Prepare paint mixtures and assemble customer orders for delivery or pick-up (aprons and gloves provided).
  • Manage inventory and replenish stock in the store.
  • Support the outside sales team with sales activities.
  • Maintain accurate customer records and files, ensuring proper account setup and pricing.
  • Prepare paint orders, utilizing both standard and custom formulas.
  • Keep all areas and equipment clean and maintained as assigned, ensuring proper upkeep of mixing equipment.
  • Exhibit professionalism to meet customers' quality and service expectations.
  • Maintain records in the Color Room, including non-conformance reports, tint usage, and inventory transfers.

Additional Responsibilities:

  • Possess full knowledge to perform duties of other assigned roles.
  • Assist with inside customer service as needed, including servicing customers and processing their orders.
  • Answer incoming calls professionally, addressing inquiries and taking customer orders.
  • Dispose of waste materials and products in accordance with company and governmental regulations.

Qualifications:

  • High School Diploma or GED required.
  • 1+ years of experience in Customer Service, Inside Sales, or Counter Sales preferred.
  • Team-oriented individual with excellent customer service skills.
  • Valid driver's license with a clean driving record.
  • Ability to lift at least 50 lbs.
  • Ability to tolerate the smell of paint.
  • Candidates must undergo a drug screening and meet acceptable Motor Vehicle Report standards during the hiring process.

Painters Supply & Equipment Co. is an Equal Opportunity/Affirmative Action employer and welcomes all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. We encourage retirees to apply.



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