Passenger Service Team Lead
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Airport Operations Manager to join our team at Dnata. As a key member of our operations team, you will be responsible for overseeing the workflow of our Passenger Service team, ensuring daily duties are performed safely and efficiently.
Key Responsibilities:
- Oversee the workflow of the Passenger Service team, delegating tasks and ensuring daily duties are performed safely and efficiently.
- Electronic check-in of passengers for international travel.
- Verification of documents for international and domestic flights.
- Assign passenger seats.
- Ensure correct boarding passes are provided to each passenger for the assigned flight.
- Verify ticket and seat reservations.
- Match manifest to on-board count.
- Announce arrivals and departures as necessary.
- Provide information to passengers/customers as requested.
- Connect/disconnect Jetway/stairs as necessary.
- Assist with baggage tagging and baggage claim reports.
- Maintain current knowledge of all flight times during designated shift.
- Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers.
- Perform other duties as assigned.
Requirements:
- 1+ years Passenger service supervisor experience required.
- Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
- Possess a high school diploma or GED equivalent.
- Excellent communication and interpersonal skills.
- Possess basic computer literacy.
About Dnata:
Dnata is one of the world's largest air services providers, ensuring the aviation industry operates smoothly and efficiently in 129 airports. We offer ground handling, cargo, travel, and flight catering services in 35 countries across six continents, serving over 300 airline customers worldwide.
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