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Aviation Operations Manager

2 months ago

Jamaica, New York, United States Swissport International AG Full time
Job Summary

As a Passenger Service Supervisor at Swissport International AG, you will play a crucial role in ensuring the delivery of exceptional customer experiences at our airport locations. This is a leadership position that requires strong communication and problem-solving skills, as well as the ability to motivate and inspire a team to achieve high standards.

Key Responsibilities
  • Lead by Example: Demonstrate a commitment to delivering great customer experiences at every touchpoint, and ensure that all staff members are empowered to do the same.
  • Resource Optimization: Monitor and control overtime payments to ensure that available resources are used to the optimum level.
  • Training and Development: Identify training needs and provide coaching and mentoring to team members to ensure they have the skills and knowledge required to excel in their roles.
  • Performance Management: Create and maintain a progressive, open feedback culture by managing the performance of employees and providing regular feedback and coaching.
  • Customer Service: Resolve all customer service challenges in a timely manner and assist in negotiations with new customers to ensure that their needs are met.
  • Financial Management: Implement and manage the Passenger Service budget to ensure that financial targets are met.
  • Compliance: Ensure that all staff members comply with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
  • Safety and Security: Ensure that all safety and security processes and procedures are complied with at all times.
  • Change Management: Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities.
Requirements
  • Education: High School diploma or GED equivalent.
  • Experience: Passionate about customer service and must have relevant work experience in a leadership or management role.
  • Skills: Leadership and people management skills, problem-solving and decision-making experience, planning and organizing skills, excellent communication skills (written and verbal) in English, commitment to continuous improvement, and computer literacy (Office Word, Excel, PowerPoint).
  • Knowledge: A good understanding of all regulatory and recommended procedures that relate to the airport environment.
What We Offer
  • Benefits: 401(k), dental insurance, health insurance, life insurance, paid time off, retirement plan, tuition reimbursement, and vision insurance.
  • Work Environment: A dynamic and fast-paced aviation industry with opportunities for career growth and development.