Patient Care Coordinator

4 days ago


Romulus, Michigan, United States Great Expressions Dental Centers Full time
About the Role

We are seeking a highly skilled and experienced Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our dental practice and providing exceptional patient care.

Key Responsibilities
  • Provide a warm and welcoming experience for patients, ensuring their comfort and satisfaction throughout their visit.
  • Schedule appointments and manage patient records, ensuring accuracy and confidentiality.
  • Coordinate with dental staff to manage the appointment calendar and optimize scheduling efficiency.
  • Collect and update patient information, including personal details and medical history.
  • Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
  • Respond to patient inquiries and provide information about dental services, appointment availability, and general practice policies.
  • Maintain the cleanliness and organization of the reception area and coordinate with dental staff to ensure a smooth patient flow.
Requirements
  • At least 1 year of dental office experience.
  • High school diploma or equivalent.
  • Additional education or certification in healthcare administration or a related field is a plus.
  • Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
  • Excellent interpersonal and communication skills.
  • Proficient in using dental practice management software and general office applications.
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in maintaining patient records and managing financial transactions.
What We Offer
  • Competitive base pay.
  • Annual bonus.
  • Medical and Prescription Coverage administered by Blue Cross Blue Shield.
  • Access to the Nation's Best Employee Dental Program.
  • Vision Plan.
  • 401(k) (Traditional and Roth) administered by Fidelity.
  • Health Savings and Flexible Spending Accounts.
  • Basic Life (up to $50k at no cost) and AD&D Insurance.
  • Optional Short-Term Disability, Long-Term Disability and Term Life Insurance.
  • Power of One Rewards and Recognition.
  • Employee Assistance Program.
  • Vacation and Holiday Pay.
  • Referral Bonuses.


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