Patient Service Representative

4 days ago


Billings, Montana, United States Intermountain Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.

Key Responsibilities
  • Greets patients, answers phones, takes messages, and provides necessary information while documenting all interactions accurately and completely in the electronic medical record (EMR).
  • Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
  • Registers patients, confirms, enters, and/or updates demographic data on registration systems, and follows procedures when identifying patients.
  • Obtains copies of insurance cards, forms of ID, and signatures on required forms, verifies information on accounts, and determines insurance coordination of benefits and pre-certification/prior-authorization.
  • Informs self-pay patients of liability due and prepayment requirements, prepares estimates of procedures, calculates advance payment requirements, and refers potentially eligible patients to financial counseling.
  • Collects patient payments, provides accurate receipts, posts payments in the system, and reconciles receipts with cash collected.
  • Maintains department and/or individual work queues and reports as required.
  • Prepares medical records for patient appointments by compiling information from various sources, including authorizations and non-Epic documentation.
Requirements
  • One year of customer service experience involving interactions with customers in person and by phone.
  • Professional manner and strong interpersonal and communication skills.
  • Demonstrated basic computer skills and data entry.
Preferred Qualifications
  • High school diploma or GED.
Work Environment

This is a full-time position working Thurs-Sunday, with a scheduled weekly hour of 40. The hourly range for this position is $21.88, and actual hourly rate dependent upon experience.

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our caregivers and our commitment to diversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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