Patient Service Representative Lead
5 hours ago
This position is responsible for leading the patient service representative team in billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.
Key Responsibilities:
- Acts as a team lead to schedule daily work load and ensure timely and accurate scheduling and registration activities. Provide support for cash reconciliation functions (if applicable). Assists PSRs in problem solving more complicated issues.
- Coordinates scheduling with that of the practitioners schedules to ensure proper coverage of patient appointments and out-of-office calls. Facilitates training of new hires and other training initiatives. Performs quality assurance reviews on PSR Associates, documents findings, and provides information to leadership. Assists in the preparation of periodic reports crucial to the leadership decision making process.
- Coordinates with clinical staff to obtain charge information for all patients. Codes procedures performed and diagnosis on charge. Acts as a resource for Practice Managers and Physicians with denials and coding questions. Coordinates copies of medical documentation with physician charges to support billing to third-party payers. Resolves complex patient billing inquiries and problems.
- Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
- Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
- Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
- Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
- Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
- Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
- Performs other duties as assigned.
- High school diploma or equivalent is required.
- One (1) year front office or revenue cycle experience in a health care organization is required.
- Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required.
- Demonstrate understanding of health insurance and medical costs.
- Excellent customer service skills, in person and via telephone.
- Strong communication skills.
- Excellent organizational skills.
- Proficient computer skills.
- A team player who handles multiple projects simultaneously in a fast paced environment.
- Leads a positive work environment that is supportive of PSR associates, other colleagues, and patients needs.
Interact with others by effectively communicating, both orally and in writing. Operate computers and other office equipment requiring the ability to move fingers and hands. See and read computer monitors and documents. Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment. May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
-
Patient Service Representative Lead
4 days ago
Billings, Montana, United States Intermountain Health Full timeJob SummaryThis position is responsible for leading the patient service representative team in billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Key ResponsibilitiesActs as a team lead to schedule daily work load and ensure timely and accurate scheduling and...
-
Lead Patient Service Representative
4 days ago
Billings, Montana, United States Intermountain Healthcare Full timeJob SummaryWe are seeking a highly skilled and organized Patient Service Representative Lead to join our team at Intermountain Healthcare. As a key member of our revenue cycle team, you will be responsible for leading daily workloads, ensuring timely and accurate scheduling and registration activities, and providing support for cash reconciliation...
-
Lead Patient Service Representative
3 days ago
Billings, Montana, United States SCL Health Full timeJob Title: Lead Patient Service RepresentativeJob Summary:This position is responsible for leading the patient service team in billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Key Responsibilities:Coordinates scheduling with practitioners' schedules to ensure proper...
-
Patient Service Representative Lead
4 days ago
Billings, Montana, United States SCL Health Full timeJob SummaryThis position is responsible for leading the patient service representative team in billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.Key ResponsibilitiesActs as a team lead to schedule daily work load and ensure timely and accurate scheduling and...
-
Patient Service Representative
2 days ago
Billings, Montana, United States SCL Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at SCL Health. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your primary focus will be on ensuring that patients receive timely and...
-
Patient Service Representative
4 weeks ago
Billings, Montana, United States Intermountain Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesGreets...
-
Patient Service Representative
4 days ago
Billings, Montana, United States Intermountain Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Intermountain Health. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesGreets...
-
Patient Service Coordinator
3 weeks ago
Billings, Montana, United States Meduitrcm Full timePatient Service RepresentativeWe are seeking a highly skilled Patient Service Representative to join our team at Meduitrcm. As a key member of our healthcare organization, you will play a vital role in delivering exceptional patient care and financial services to our clients.Job SummaryThis is a non-exempt administrative position that requires a high school...
-
Patient Service Representative
4 weeks ago
Billings, Montana, United States Intermountain Health Full timeJob SummaryThis role is responsible for providing exceptional patient service and support in a fast-paced medical office environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team setting.Key ResponsibilitiesProvide accurate and timely billing and insurance coordination...
-
Patient Service Representative
4 weeks ago
Billings, Montana, United States SCL Health Full timeJob SummaryThis role is responsible for providing exceptional patient service and support in a fast-paced medical office environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team setting.Key ResponsibilitiesProvide accurate and timely billing and follow-up services to...
-
Patient Advocate
4 weeks ago
Billings, Montana, United States Elevate Patient Financial Solutions Full timeJob SummaryThe Patient Advocate role at Elevate Patient Financial Solutions is a part-time opportunity that requires connecting uninsured hospital patients with programs that cover their medical expenses. As a liaison between patients, hospitals, and government agencies, you will play a crucial role in ensuring patients receive the financial assistance they...
-
Patient Service Coordinator
3 weeks ago
Billings, Montana, United States Intermountain Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Intermountain Healthcare. As a Patient Service Representative, you will play a critical role in ensuring the smooth operation of our medical office, providing exceptional patient care, and maintaining accurate records.Key ResponsibilitiesProvide...
-
Medical Customer Service Representative
1 month ago
Billings, Montana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a critical role in ensuring the safety and satisfaction of our donors.Your primary responsibilities will include:Screening new and repeat donors to ensure...
-
Customer Service Representative
4 weeks ago
Billings, Montana, United States Jeff Keil - State Farm Agent Full time{"h1": "Customer Relations Representative Opportunity", "p": "At Jeff Keil - State Farm Agent, we are seeking a skilled Customer Relations Representative to play a key role in ensuring exceptional client experiences and contributing to the success of our insurance agency. Responsibilities: * Build and maintain strong customer relationships * Handle...
-
Customer Service Representative
4 days ago
Billings, Montana, United States Providence St. Joseph Health Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Providence St. Patrick Hospital in Missoula, MT. As a key member of our Communications Unit, you will be responsible for providing exceptional customer service to patients, providers, and staff through various communication channels.Key ResponsibilitiesAnswer and direct...
-
Patient Care Coordinator
3 weeks ago
Billings, Montana, United States Providence Service Full timeAbout the RoleWe are seeking a highly skilled Patient Care Coordinator to join our team at Providence Medical Group Montana. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and administrative support.Key ResponsibilitiesObtain patient demographics, insurance information, and verificationExplain...
-
Marketing Service Representative
4 weeks ago
Billings, Montana, United States Jeff Keil - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and sales-driven individual to join our team as a Marketing Service Assistant at Jeff Keil - State Farm Agent. As a key member of our agency, you will play a crucial role in developing leads, scheduling appointments, and identifying customer needs to market appropriate products and...
-
Customer Service Representative
4 weeks ago
Billings, Montana, United States Camping World Full timeCustomer Service RepresentativeCamping World is seeking a skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Coordinate front desk activities, including answering and...
-
Customer Service Representative
3 weeks ago
Billings, Montana, United States Enterprise Mobility Inc Full timeOverviewAt Enterprise Mobility Inc, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our brand values.We offer a dynamic and supportive work...
-
Medical Service Representative
4 weeks ago
Billings, Montana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Medical Service Representative. In this role, you will be responsible for providing exceptional service to our donors, ensuring their safety and satisfaction.Key Responsibilities:Screen new and repeat donors, taking and recording vital signs and finger stick...