Patient Service Representative Lead
4 days ago
This position is responsible for leading the patient service representative team in billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.
Key Responsibilities- Acts as a team lead to schedule daily work load and ensure timely and accurate scheduling and registration activities.
- Provides support for cash reconciliation functions and assists PSRs in problem-solving more complicated issues.
- Coordinates scheduling with that of the practitioners' schedules to ensure proper coverage of patient appointments and out-of-office calls.
- Facilitates training of new hires and other training initiatives.
- Performs quality assurance reviews on PSR Associates, documents findings, and provides information to leadership.
- Assists in the preparation of periodic reports crucial to the leadership decision-making process.
- Coordinates with clinical staff to obtain charge information for all patients.
- Codes procedures performed and diagnosis on charge.
- Acts as a resource for Practice Managers and Physicians with denials and coding questions.
- Coordinates copies of medical documentation with physician charges to support billing to third-party payers.
- Resolves complex patient billing inquiries and problems.
- High school diploma or equivalent is required.
- One (1) year front office or revenue cycle experience in a healthcare organization is required.
- Excellent customer service skills, in person and via telephone.
- Strong communication skills.
- Excellent organizational skills.
- Proficient computer skills.
- A team player who handles multiple projects simultaneously in a fast-paced environment.
This position is located at the Billings Downtown Clinic and requires regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts.
BenefitsIntermountain Health offers a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
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Lead Patient Service Representative
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