Operations Supervisor Transportation Shift Leader

5 days ago


Orlando, Florida, United States Penske Full time
About the Role

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Penske Logistics. As an Operations Supervisor, you will be responsible for leading a team of drivers and hourly workforce to ensure the execution of daily tasks and activities, including driver deliveries, loading/unloading of trailers, and customer service operations.

Key Responsibilities
  • Establish and sustain a high-performing team by providing coaching, training, and development opportunities to associates.
  • Supervise logistics operations, including customer service, freight loading and unloading, dispatch, and proper documentation and procedure control.
  • Conduct team meetings and provide regular feedback to associates.
  • Evaluate and recommend changes in preferred work methods to increase productivity of dispatch operations.
  • Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
  • Ensure compliance with financial policies and procedures, including tracking MPG, returns, damages, etc.
  • Understand the relationship between decision-making and profitability.
  • Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
  • Ensure day-to-day management and associate activities are aligned with the location safety strategy.
  • Provide associates with communication, training, feedback, and direction to ensure safe performance.
  • Ensure compliance with all applicable regulatory agencies and company policies and procedures.
  • Conduct safety observations.
  • Understand the location-specific customer goals and objectives and work to meet and exceed these expectations daily.
  • Determine areas that could benefit from Continuous Improvement efforts.
  • Properly plan work assignments to ensure effective use of fleet equipment.
  • Work with hourly associates to ensure they understand safe and efficient operation of equipment.
  • Work with vendors to ensure equipment is maintained.
  • Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete.
Requirements
  • Demonstrated leadership qualities with strong interpersonal skills and the ability to connect, build rapport, and maintain solid relationships with associates, Company leadership, internal and external customers.
  • Ability to work efficiently and independently with strong time management and organizational skills.
  • Strong written/oral communication skills and the ability to actively listen.
  • Ability to manage through a problem, think critically, and make decisions independently.
  • Ability to drive process improvement and lead change.
  • Proficient computer skills including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Must demonstrate ownership and responsibility to run the operation with a sense of urgency.
  • High School Diploma or equivalent required. Bachelor's Degree preferred.
  • Regular, predictable, full attendance is an essential function of the job.
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening required.


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