Quality Assurance Manager

2 weeks ago

Sanford, North Carolina, United States Central Carolina Hospital Full time
Position Overview

About Us:

At Central Carolina Hospital, we prioritize our people, recognizing that our workforce is our greatest asset. Our facility is a 137-bed acute care institution, supported by a dedicated team of over 100 physicians and more than 500 staff members. We provide a comprehensive array of medical specialties, including but not limited to cardiology, orthopedics, ophthalmology, general surgery, obstetrics, gynecology, emergency medicine, gastroenterology, hospitalist services, nephrology, hematology, urology, podiatry, pulmonary medicine, and wound care.

Community Insight:

Sanford is a vibrant community that blends small-town charm with a rich cultural scene. From public art displays to a lively music environment, our downtown area is a center of activity, catering to food enthusiasts, art aficionados, and history buffs alike.

Why Work With Us:

  • Comprehensive health benefits (Medical, Dental, Vision) and 401K plans for full-time staff.
  • Generous Paid Time Off and Extended Illness Bank for eligible employees.
  • Access to an Employee Assistance Program focusing on mental, physical, and financial wellness.
  • Tuition Reimbursement and Assistance for qualifying candidates.
  • Discounts available through local vendors.
  • Opportunities for professional development and training in collaboration with Duke LifePoint Healthcare.

Role Summary:

The Market Quality & Clinical Manager (MQCM) is tasked with overseeing all quality initiatives within Central Carolina Physician Practice. This role involves direct collaboration with clinical staff and providers to implement effective workflows aimed at achieving performance metrics. The MQCM will also ensure that all clinical staff maintain their competencies and will be responsible for the essential clinical care associated with the assessment, promotion, maintenance, and restoration of patient health and wellness.

In addition, the MQCM will manage all clinical staff functions within a medical practice, which includes responsibilities such as interviewing, hiring, onboarding, and training clinical personnel. Performance evaluations will be conducted in partnership with providers, and the MQCM will establish clinical protocols to ensure ongoing success. Compliance with federal, state, and local regulations will be a key focus, alongside continuous clinical education.

EEOC Commitment:
Central Carolina Hospital is dedicated to providing Equal Employment Opportunities for all applicants and employees, adhering to all relevant laws that prohibit discrimination based on color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status, or any other protected category.


Required Qualifications:

Associate's degree is mandatory.

Licensure: None required.

Knowledge, Skills, and Abilities:

  • Preferably two years of supervisory experience.
  • Exceptional written and verbal communication skills.
  • Ability to foster strong relationships with providers and staff.
  • Self-motivated and capable of meeting deadlines.
  • Strong organizational skills are essential.
  • Willingness to work on religious holidays as needed.
  • Consistent and reliable attendance is required.
  • Ability to collaborate effectively with others, mentoring clinical staff for professional growth.
  • Skilled in building and maintaining effective relationships with medical and administrative personnel, patients, and the community.

Equal Opportunity Statement:
We are an equal opportunity and affirmative action employer, seeking diversity in our candidate pool: Minority/Female/Disabled/Protected Veteran.

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