Customer Service Representative

3 weeks ago


Crozet, Virginia, United States Sentara Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.

Responsibilities:

  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues.
  • Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.
  • Schedules a high volume of procedures for patients in a computerized scheduling system.
  • Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.
  • Responsible for order entry process, communications, guest relations, medical record maintenance/analysis, and various clerical duties within scope of role.

Requirements:

  • HS - High School Grad or Equivalent (Required)
  • Customer Service, Data Entry

Benefits:

Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve.

Keywords: #Indeed, Talroo-Allied Health, Monster, scheduler, scheduling, referral, appointment, medical receptionist, healthcare administrative, call center, CSR, customer service representative, insurance verification, claim



  • Crozet, Virginia, United States Oak & Shepherd Wealth Management, LLC Full time

    {"title": "Financial Services Representative/Operations Manager", "description": "About the RoleThe Financial Services Representative will play a pivotal role in ensuring a seamless and efficient client experience, primarily focusing on onboarding new clients, processing documentation, and maintaining the ongoing servicing needs of our existing...


  • Crozet, Virginia, United States Oak & Shepherd Wealth Management, LLC Full time

    Job Title: Financial Services Representative/Operations ManagerAbout the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management.About the Role: The Financial Services Representative will play a pivotal role in ensuring a seamless and...


  • Crozet, Virginia, United States Valvoline Instant Oil Change Full time

    About the RoleWe are seeking a highly skilled and motivated Assistant Service Center Manager to join our team at Valvoline Instant Oil Change. As a key member of our service center team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesLead and develop a high-performing team of...


  • Crozet, Virginia, United States ReadyOn Full time

    Job SummaryWe are seeking a skilled and flexible Food Service Worker to join our team at the University of Virginia. As a member of our team, you will have the opportunity to work in a fast-paced environment, assisting with food preparation, maintaining cash receipts and meal records, and ensuring high standards of quality in food production, sanitation, and...


  • Crozet, Virginia, United States fas mart Full time

    OverviewAre you looking for a dynamic work environment where you can make a difference in the lives of customers? Do you thrive in a fast-paced setting with a variety of tasks and challenges? As a Mid/Second Shift Associate at Fas Mart, you will be the face of our convenience store and gas station, providing top-notch service to a diverse range of customers...

  • Warehouse Worker

    2 weeks ago


    Crozet, Virginia, United States Musictoday II, LLC Full time

    Job SummaryMusictoday II, LLC is seeking a highly motivated and detail-oriented Warehouse Worker to join our team. As a key member of our warehouse staff, you will be responsible for ensuring the efficient and accurate processing of customer orders.Key ResponsibilitiesPicking and packing customer orders with precision and speedOperating warehouse equipment,...


  • Crozet, Virginia, United States Sentara Full time

    Job SummaryAs a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support...


  • Crozet, Virginia, United States Cascade Industries Full time

    We are Cascade Industries, a dynamic and innovative company that prioritizes the well-being of our customers and employees.We believe that a healthy work environment is essential for our teams to thrive and deliver exceptional results. Our company culture is built on a foundation of passion, pioneering spirit, and a commitment to innovation.As a key member...


  • Crozet, Virginia, United States Capital One Full time

    Join Our Team of Innovative Software EngineersWe are seeking talented Full Stack Software Engineers to join our team at Capital One. As a key member of our engineering team, you will have the opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and drive innovation in the technology space.Key Responsibilities:Design,...


  • Crozet, Virginia, United States National Cooperative Business Association Full time

    Business Development Officer RoleThe Business Development Officer is a key member of the HOA vertical team responsible for driving new business growth and expanding existing relationships with community managers and property management businesses in designated regions within the United States.Main Responsibilities:Generate new business opportunities for loan...

  • Creditors Accountant

    3 weeks ago


    Crozet, Virginia, United States Cascade Industries Full time

    Accounts Payable SpecialistWe are Cascade Industries, a company that values the health and well-being of our customers and employees.We strive to create a healthy work environment that promotes personal and collective growth, allowing us to give our best every day.Our international teams work tirelessly to develop innovative tools and services, aiming to be...


  • Crozet, Virginia, United States Sentara Full time

    Job SummaryAs a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support...


  • Crozet, Virginia, United States Sentara Full time

    Job SummaryAs a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office.Key ResponsibilitiesSchedule appointments and outpatient procedures, coordinating referrals, resources, and pre-authorizations as needed.Provide general...


  • Crozet, Virginia, United States Sentara Full time

    Job SummaryAs a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support...


  • Crozet, Virginia, United States Sentara Healthcare Full time

    Job SummaryAs a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your primary duties will include answering phones, scheduling appointments, and responding to patient inquiries. In this role, you will have the opportunity to...


  • crozet, United States Oak & Shepherd Wealth Management, LLC Full time

    Job Description: Financial Services Representative/Operations ManagerAbout the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management. We pride ourselves on our unwavering commitment to delivering an exceptional client experience.About the...


  • Crozet, United States Oak & Shepherd Wealth Management, LLC Full time

    Job Description: Financial Services Representative/Operations ManagerAbout the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management. We pride ourselves on our unwavering commitment to delivering an exceptional client experience.About the...


  • Crozet, United States Oak & Shepherd Wealth Management, LLC Full time

    Job Description: Financial Services Representative/Operations ManagerAbout the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management. We pride ourselves on our unwavering commitment to delivering an exceptional client experience.About the...


  • Crozet, United States Oak & Shepherd Wealth Management, LLC Full time

    Job Description: Financial Services Representative/Operations ManagerAbout the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management. We pride ourselves on our unwavering commitment to delivering an exceptional client experience.About the...


  • Crozet, United States Valvoline Instant Oil Change Full time

    What You'll Do:As an entry-level lube technician (aka auto technician), you will help keep our guests safe on the road by providing top-tier customer service while performing preventative maintenance services for their vehicles. Through our award-winning training program, you will learn to change oil, check and refill fluids, rotate tires, test and replace...


  • Crozet, United States Valvoline Instant Oil Change Full time

    What You'll Do: As an Assistant Service Center Manager (ASCM), you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil Change's (VIOC) service experience from all other providers. In addition to working on cars and taking care of...


  • Crozet, Virginia, United States fas mart Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Fas Mart. As a key member of our sales team, you will be responsible for providing exceptional customer service, managing store appearance and stock, and handling cash transactions with efficiency and a friendly attitude.Key...


  • Crozet, Virginia, United States fas mart Full time

    OverviewAs a Mid/Second Shift Associate at Fas Mart, you'll be at the heart of the action, serving a diverse range of customers during the bustling midday and early evening hours. Our convenience store and gas station become a central hub for the community, offering a dynamic and varied pace that's perfect for those who thrive in a lively environment.Why...