Financial Services Representative/Operations Manager

4 days ago


Crozet, United States Oak & Shepherd Wealth Management, LLC Full time

Job Description: Financial Services Representative/Operations Manager



About the Company: Oak & Shepherd Wealth Management, LLC is a boutique client-focused financial services firm dedicated to delivering tailored financial planning and wealth management. We pride ourselves on our unwavering commitment to delivering an exceptional client experience.



About the Role: The Financial Services Representative will play a pivotal role in ensuring a seamless and efficient client experience, primarily focusing on onboarding new clients, processing documentation, and maintaining the ongoing servicing needs of our existing clients.



Responsibilities:


• Client Onboarding: • Coordinate and manage the client onboarding process, ensuring all necessary documentation is accurately completed and submitted. • Assist clients in completing account applications, transfers, and other required paperwork, providing clear guidance throughout the process. • Follow up with all parties diligently to completion to ensure new client accounts are set up correctly and in a timely manner.


• Document Processing: • Handle all client-related documentation, including account maintenance, transaction requests, and compliance forms, ensuring accuracy and adherence to regulatory requirements. • Maintain organized and up-to-date client records, utilizing the firm’s CRM, electronic documents, and compliance systems. • Collaborate with custodians and other third parties to process and track client requests efficiently.


• Client Servicing: • Serve as a primary point of contact for servicing existing clients, addressing their ongoing service needs such as account updates, portfolio inquiries, and general support. • Assist in scheduling regular client reviews, preparing necessary documentation and reports in advance.


• Operational Support: • Assist with the implementation of new processes and systems to improve operational efficiency. • Support the financial planning and wealth management processes with administrative tasks, ensuring smooth workflow and client satisfaction. • Ensure all client interactions and transactions are compliant with industry regulations and company policies.


• Technology and Software Proficiency: • Utilize the firm’s software systems to manage client information, generate reports, and process transactions. • Maintain proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software tools. • Continuously seek opportunities to improve processes through technology and automation.




Qualifications:


• Bachelor’s degree in Finance, Business Administration, or a related field preferred. • 2+ years of experience in financial services, client servicing, or administrative roles. • Strong organizational skills with a keen attention to detail. • Proficiency in RedTail CRM, RedTail Imaging, NetX360, Envestnet, and DocuPace are a plus. • Excellent communication and interpersonal skills, with a client-first mindset. • Ability to manage multiple tasks and deadlines in a fast-paced environment. • Knowledge of financial products, investment strategies, and regulatory requirements is a plus. • Relevant certifications (e.g., Series 6, Series 7, Series 63, CFP®, ChFC®) are an advantage.



Pay range and compensation package: Base salary range: $45k to $70k, up to 20% in additional compensation tied to performance-based bonus package. For the right candidate, hybrid or fully remote work available. Opportunities for professional growth and continuing education. Collaborative and supportive work environment.



Equal Opportunity Statement: Oak & Shepherd Wealth Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.



How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and interest in the position. Please include two references.



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