Patient Care Coordinator
2 weeks ago
As a Patient Care Specialist with Sentara Healthcare, you will play a vital role in ensuring an exceptional patient experience by providing non-clinical support within a physician's office. Your responsibilities will include scheduling appointments, answering patient questions, and performing a variety of complex administrative tasks to support patient care delivery.
Key Responsibilities:
- Schedule appointments or outpatient procedures under general supervision, coordinating referrals, resources, and pre-authorizations as needed.
- Provide general administrative support for practice operations, including scheduling meetings, preparing correspondence, and maintaining notes/minutes/files.
- Respond to telephone and written inquiries from internal and external sources, such as patients, providers, and insurance companies.
- Employ a high level of initiative and independent judgment to make decisions about prioritization and handling/routing of incoming requests and difficult problems.
Requirements:
- Three (3) years of Clerical, Customer Service experience required.
- One year of experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
- Experience with Electronic Medical Record systems preferred.
Qualifications:
- HS - High School Grad or Equivalent (Required)
Skills:
- Active Listening, Coding, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer, Time Management, Typing Speed 30+ WPM, Writing
About Sentara Healthcare:
Sentara Healthcare prides itself on the diversity and inclusiveness of its workforce, with a commitment to ensuring that its employees reflect the communities it serves. In support of its mission to improve health every day, Sentara Healthcare is a tobacco-free environment.
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