IT Support Specialist

4 days ago


Pleasanton, California, United States Gritstone bio, Inc. Full time
Job Title: IT Support Specialist

At Gritstone Bio, Inc., we are seeking a highly skilled IT Support Specialist to join our team. This is a critical role that requires outstanding technical and communication skills to provide support for daily operations across all Gritstone sites.

Key Responsibilities:
  • Provide day-to-day support for multiple labs and participate in lab initiatives to secure systems and data.
  • Document, track, and monitor all service desk requests and ensure timely resolution.
  • Use IT Service Management tools and systems to track and route cases.
  • Provide end-user support for mixed PC/Mac environments.
  • Create and maintain detailed system support documentation.
  • Setup workstations and desks for new hires.
  • Responsible for owning user on-boarding and administering off-boarding process.
  • Identify common issues and work with the team to implement long-term solutions.
  • Experience with video conferencing systems and willingness to learn and support AV systems.
  • Assist users with managing documents in various cloud storage platforms.
  • Support and troubleshoot company-provided smartphones and tablets.
  • Participate in monthly and quarterly projects.
  • Participate in network and infrastructure implementations, maintenances, and troubleshooting.
  • Carry out support of lab hardware, including maintenance, upgrades, and swaps of computer, instruments, and scientific software.
  • Remotely support users using screen-sharing tools.
Requirements:
  • Extensive knowledge of Windows 10 and MacOS 10.15 and above.
  • Working knowledge of Microsoft Services, including Active Directory, DNS, DHCP, and file & print services.
  • Experience working and troubleshooting Microsoft Office 365 suite products.
  • Experience administering enterprise-grade Anti-Virus and Backups technologies.
  • Experience working with enterprise Mobile Device Management technologies.
  • Ability to lift 50+ lbs.
Desired Skills and Experience:
  • Ability to communicate effectively and in an articulate and diplomatic manner across all levels of the organization.
  • Identify data patterns that do not adhere to Policy or Procedure standards or requirements and escalate for mitigation.
  • Experience working in a regulated laboratory environment.
  • The successful candidate will be inquisitive by nature and able to view situations from multiple angles.
  • Positive attitude and collaborative approach in working within a team environment.
  • The ideal candidate will be confident in their skillset and suggest improvements when they observe deficiencies.
  • Ability to manage time and prioritize tasks and projects.
  • Desire to learn new technologies.
Qualifications:
  • B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.
  • Minimum of 3 years of experience.
  • Microsoft certification(s) a plus.
  • A+ certification a plus.


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