IT Support Specialist
4 days ago
At Gritstone Bio, Inc., we are seeking a highly skilled IT Support Specialist to join our team. This is a critical role that requires outstanding technical and communication skills to provide support for daily operations across all Gritstone sites.
Key Responsibilities:- Provide day-to-day support for multiple labs and participate in lab initiatives to secure systems and data.
- Document, track, and monitor all service desk requests and ensure timely resolution.
- Use IT Service Management tools and systems to track and route cases.
- Provide end-user support for mixed PC/Mac environments.
- Create and maintain detailed system support documentation.
- Setup workstations and desks for new hires.
- Responsible for owning user on-boarding and administering off-boarding process.
- Identify common issues and work with the team to implement long-term solutions.
- Experience with video conferencing systems and willingness to learn and support AV systems.
- Assist users with managing documents in various cloud storage platforms.
- Support and troubleshoot company-provided smartphones and tablets.
- Participate in monthly and quarterly projects.
- Participate in network and infrastructure implementations, maintenances, and troubleshooting.
- Carry out support of lab hardware, including maintenance, upgrades, and swaps of computer, instruments, and scientific software.
- Remotely support users using screen-sharing tools.
- Extensive knowledge of Windows 10 and MacOS 10.15 and above.
- Working knowledge of Microsoft Services, including Active Directory, DNS, DHCP, and file & print services.
- Experience working and troubleshooting Microsoft Office 365 suite products.
- Experience administering enterprise-grade Anti-Virus and Backups technologies.
- Experience working with enterprise Mobile Device Management technologies.
- Ability to lift 50+ lbs.
- Ability to communicate effectively and in an articulate and diplomatic manner across all levels of the organization.
- Identify data patterns that do not adhere to Policy or Procedure standards or requirements and escalate for mitigation.
- Experience working in a regulated laboratory environment.
- The successful candidate will be inquisitive by nature and able to view situations from multiple angles.
- Positive attitude and collaborative approach in working within a team environment.
- The ideal candidate will be confident in their skillset and suggest improvements when they observe deficiencies.
- Ability to manage time and prioritize tasks and projects.
- Desire to learn new technologies.
- B.S. in Computer Science, Software Engineering, MIS, or equivalent work experience.
- Minimum of 3 years of experience.
- Microsoft certification(s) a plus.
- A+ certification a plus.
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