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Service Sales Representative II

2 months ago

Gaithersburg MD USA, United States Miltenyi Biotec Full time
About the Role

We are seeking a highly motivated and experienced Service Sales Representative II to join our team at Miltenyi Biotec. As a key member of our sales team, you will be responsible for managing service sales for a designated book of work in an assigned geographical area.

Key Responsibilities
  • Manage an internal renewal process to ensure timely and uninterrupted service coverage for all existing customers.
  • Identify upcoming service expirations and opportunities to upsell to ensure 100% coverage by offering best solutions available.
  • Engage with customers directly, representing the company in all outside service sales functions, including pricing, negotiations, creating quotes and service agreements.
  • Serve as an initial point of contact and the company representative for all internal and external service sales inquiries and developments.
  • Participate closely with internal sales teams to assist in all new service sales opportunities by educating customers and ensuring a future service coverage.
  • Take an active involvement in establishing and maintaining positive, mutually beneficial partnerships with customers' key players to ensure successful long-term relationships.
  • Use internal company tools (CRM, etc.), manage, track and report on all service sales activities and assist sales teams in selling service.
  • Perform analysis of sales activities by creating reports to develop most efficient processes and practices related to selling service.
  • Assist with identifying and participating in wide company service projects to support the overall business strategies and achieve company goals.
  • Continually learn and record changes in service selling offerings to educate and assist internal teams and customers.
Requirements
  • High School Diploma required, college degree preferred; Minimum of 4 years proven sales, account management, or similarly related experience; or an equivalent combination of education and experience.
  • Proficiency in operating a computer with the Windows operating system, including Outlook email, CRM database (such as SAP, Salesforce), internet applications, and basic MS Office products.
  • Understanding of business processes and ERP systems.
  • Understanding of the sales cycle and solution selling process.
  • Experience in service-based sales position for capital equipment especially within a bio-related industry preferred.
  • Knowledge of Field Service Management (FSM) and CRM systems preferred.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 50 pounds (dual lift). Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a variety of facilities. Each person performing this job must have a home office environment, which is temperature controlled. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.