Field Sales Representative

2 weeks ago

Gaithersburg MD USA, United States Rivian Full time
About Rivian

Rivian is a pioneering company dedicated to creating a sustainable future through innovative electric vehicles and a passion for adventure.

Job Summary

We are seeking a highly motivated and results-driven Sales Advisor to join our team. As a Sales Advisor, you will be responsible for building relationships with prospective customers, growing the Rivian community, and driving sales growth.

Key Responsibilities
  • Consistently meet or exceed sales targets and key performance indicators, including demo drive volume, pipeline management, and customer satisfaction.
  • Ensure a best-in-class customer experience by providing authentic, engaging, and educational interactions that align with Rivian's core values and culture.
  • Engage and qualify Rivian customers, identifying their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction.
  • Maintain and share in-depth knowledge of Rivian's products and services, features, and benefits to effectively guide customers in their decision-making process.
  • Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers through high-touch, responsive service.
  • Host and support retail activations and experiential events to generate demand and connect with the broader Rivian community.
  • Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement.
  • Stay up-to-date on the auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase.
  • Share success strategies, best practices, and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust.
  • Perform keyholder location opening and closing duties, ensuring policy and procedure are followed, and complete operational checklists, lead team huddles, and write daily business recaps.
  • Support and motivate fellow team members by providing clear direction and feedback.
  • Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams.
  • Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity.
  • Prioritize customer sentiment and the quality of the service provided, coaching for exceptional performance.
  • Take on additional projects, duties, and assignments as required and/or by request from sales leadership.
Requirements
  • Preferred 6+ years of sales, retail, customer service, or hospitality experience at a top-tier, premium brand (direct to consumer, auto, and/or EV a plus).
  • Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment.
  • Experience succeeding in a fast-paced, dynamic startup environment with continuous iteration and changes.
  • Experience using CRM systems (Salesforce preferred).
  • Strong communication and collaboration skills (written and verbal).
  • Ability to work a flexible schedule to support customers on nights, weekends, and/or holidays.
  • Ability and willingness to travel as needed to support events, new market launches, etc.
  • Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly.
  • Comfortable operating large, high-performance vehicles and conducting demo drives with customers.
  • Ability to work effectively both in a team and independently.
  • Maintain a positive, upbeat, and can-do attitude at all times.
  • Must have a valid driver's license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from).
  • No drug or alcohol-related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving-related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
  • Ability to obtain and maintain local sales licenses if applicable in your state/province.
Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [insert email address].

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