Luxury Resort Ambassador

2 weeks ago


Madison, Connecticut, United States Madison Beach Hotel Full time
About the Role

The Luxury Resort Concierge at Madison Beach Hotel is a key member of our team, responsible for ensuring an exceptional guest experience.

Key Responsibilities
  • Provide warm welcomes and personalized service to guests upon arrival
  • Assist with check-in and check-out procedures, ensuring a seamless experience
  • Offer expert recommendations on local attractions, restaurants, and events
  • Arrange transportation and reservations for guests, exceeding their expectations
  • Respond promptly and professionally to guest inquiries and complaints
  • Collaborate with hotel departments to deliver outstanding guest satisfaction
Requirements
  • Previous experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Knowledge of the local area and attractions
  • Ability to multitask and prioritize tasks effectively
What We Offer
  • Paid time off and vacation time
  • Company-sponsored medical plans, including health insurance, dental, vision, and life
  • 401K retirement plan
  • Go Hilton Team Travel Program
About Us

Madison Beach Hotel is a luxury beachfront resort in Madison, Connecticut, committed to delivering exceptional service and unforgettable experiences. Our team is dedicated to creating a welcoming environment for both employees and visitors.

We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.



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