Customer Service Ambassador

3 weeks ago


Madison, Wisconsin, United States Sub-Zero & Wolf Appliance Full time
{"title": "Customer Service Representative", "description": "Join Our Team of Customer Service Professionals

At Sub-Zero & Wolf Appliance, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our luxury appliances.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries via phone, email, or chat.
  • Efficiently access and enter data in multiple software programs while conversing with customers.
  • Communicate effectively to understand customer issues, provide product troubleshooting, and recommend solutions.
  • Answer use and care questions, educating customers on our innovative products to maximize their enjoyment and use.
  • Ensure customer satisfaction by negotiating mutually beneficial solutions.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Minimum one year of customer service experience, with product support experience preferred.
  • Intermediate problem-solving and negotiation skills.
  • Exceptional customer service skills with a polished and professional style.
What We Offer:
  • Competitive compensation based on skills.
  • Industry-leading health, dental, and vision plans.
  • Generous 401(k) savings and profit-sharing.
  • On-site wellness center, fitness center, and walking paths.
  • Education assistance and internal training programs.
  • Electric vehicle charging.
  • Maternity and paternity leave.

We're committed to providing a comprehensive and advanced training program to ensure our employees are equipped to meet and exceed the demands of their role. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

", "lang_code": "en"}

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