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Technical Support Analyst
2 months ago
Position Overview:
The Technical Support Analyst will play a crucial role in ensuring seamless IT operations within the organization.
Key Responsibilities:
- Exhibit exceptional customer service capabilities.
- Demonstrate proficiency in Active Directory or similar identity management platforms.
- Maintain a keen attention to detail in all tasks.
- Adapt to shifting priorities in a dynamic work environment.
- Utilize troubleshooting skills for Windows operating systems.
- Communicate effectively, both verbally and in writing, for customer engagement and documentation purposes.
- Employ strong problem isolation techniques, backed by a comprehensive understanding of IT infrastructures.
- Quickly transition between various topics as needed.
- Utilize Jira for logging and monitoring support requests.
- Leverage Adaxes and MECM for customer system support and account administration.
- Possess a foundational understanding of M365 in a public sector context.
- Be acquainted with enterprise-level application concepts.
- Have a higher-level familiarity with WAN architecture.
Qualifications:
The ideal candidate will possess a blend of technical expertise and interpersonal skills, ensuring effective support and communication within the IT framework of Infojini Inc.
