Technical Support Specialist

1 day ago


Sacramento, California, United States Gainwell Technologies Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Gainwell Technologies. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Install and configure new IT equipment, perform PC Refresh, deploy new hire installs of equipment, PC moves, retirement and pickup of devices set for retirement.
  • Reimage laptops with proper chain of custody, perform basic inventory management, and troubleshoot software and hardware incidents.
  • Install new hardware for customers, such as new monitors, docking stations, or keyboards, and diagnose and resolve software and hardware incidents.
  • Provide technical services in support of project work, work with project teams to implement defined technical activities, and maintain currency regarding routine technological, product, process and/or other advances.
  • Support documentation maintenance by updating information and changes as directed.
Requirements
  • Two or more years of technical training in computer field preferred.
  • Two or more years of Active Directory Experience.
  • Two or more years of technical support experience.
  • Experience working with company products, operating systems and company escalation policy.
  • Experience working with solving computer-related technical problems.
What We Offer

We offer a competitive salary range of $35,000 to $51,000 per year, depending on location, experience, and qualifications. We also offer a generous, flexible vacation policy, a 401(k) plan, and educational assistance. Our company values work flexibility, learning, and career development, and we offer a variety of leadership and technical development academies to help build your skills and capabilities.



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