IT Service Desk Analyst

1 week ago


Sacramento, California, United States System One Full time
Job Title: IT Service Desk Analyst

We are seeking a skilled IT Service Desk Analyst to provide technical assistance and support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to troubleshoot and resolve technical issues.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware
  • Collaborate with internal teams to identify and implement process improvements
  • Develop and maintain technical documentation and knowledge base
Requirements:
  • High school diploma or equivalent required
  • Minimum 1 year of experience in IT support or a related field
  • Strong understanding of computer systems, software, and hardware
  • Excellent communication and problem-solving skills
About Us:

System One is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and supporting our clients' technical needs.



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