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Technical Support Specialist

1 month ago

Sacramento, California, United States Gal Manufacturing, a Vantage Elevation Company Full time
Job Summary

We are seeking a highly skilled Technical Support Agent to join our team at Gal Manufacturing, a Vantage Elevation Company. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Analyze and troubleshoot technical issues with elevator control systems
  • Effectively communicate technical information to customers in a clear and concise manner
  • Document customer issues and steps taken to resolve the issue
  • Monitor call queues and respond with a sense of urgency
  • Provide customer training and technical presentations as needed
Requirements
  • AA or Technical Degree in Electronics (or equivalent work experience)
  • 3-5 years of previous hands-on technical work experience in a customer support environment
  • Basic understanding of electrical principles
  • Ability to read and interpret line diagrams and schematics
  • Ability to multi-task efficiently
  • Strong communication skills, verbal and written, including fluency in English
Benefits
  • $26 - $28 per hour
  • 8 Vacation Days, 8 Paid Holidays and 5 Sick days
  • Medical (Kaiser and UHS), Dental, Vision and 401K
About Us

Gal Manufacturing, a Vantage Elevation Company, is a leading manufacturer of elevator components and systems. We are committed to providing exceptional customer service and support to our clients.