Technical Support Specialist

2 days ago

Sacramento, California, United States Gainwell Technologies Full time
About the Role

This is an exciting opportunity to join our team as a Technical Support Specialist at Gainwell Technologies. As a key member of our IT Support team, you will play a vital role in providing exceptional technical support to our clients.

Key Responsibilities
  • Provide technical support to clients via phone, email, and in-person, resolving issues related to system functions, hardware, and software.
  • Perform routine install, move, add, and change (ICMS) activities, escalating unresolved issues or problems as needed.
  • Collaborate with project teams to implement technical activities, such as distributing new personal computers or racking network equipment.
  • Provide basic or routine guidance to clients on system and products to eliminate recurring errors for smaller or stand-alone systems/products.
  • Maintain currency regarding routine technological, product, process, and/or other advances to ensure team performance and achieve team objectives.
Requirements
  • Two or more years of technical training in a computer field, preferably with Active Directory experience.
  • Two or more years of technical support experience, with a strong background in troubleshooting and resolving computer-related technical problems.
  • Experience working with company products, operating systems, and company escalation policy.
What We Offer

As a Technical Support Specialist at Gainwell Technologies, you can expect a competitive salary, a generous, flexible vacation policy, a , and educational assistance. We also offer a variety of leadership and technical development academies to help build your skills and capabilities.

This is an onsite position between our West Sacramento and Roseville offices. May require shift or weekend work. Video cameras must be used during all interviews, as well as during the initial week of orientation.

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