Customer Service Representative
7 hours ago
Job Title: Customer Service Representative - Accessibility Solutions Specialist
Location: Denver, CO, USA
Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Lifeway Mobility Holdings LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their accessibility needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Manage customer requests via phone, email, and website
- Provide knowledge of our products and services to serve the accessibility needs of our customer base
- Responsible for assisting all customers over the phone, chat, and email
- Documenting efficiently in system
- Entering leads into our system and distributing them to the correct person
- Understand 3rd party financing programs and assist customers in navigating the process
- Maintain our customer Referral program including before and after job pictures and compliance documentation
- Office supply procurement
- Assist with office training, coordinating in-services, meetings, and company events
- Work on any special projects on an as needed basis
- Serve all offices within the Rocky Mountain Region
- Stay current with software systems and procedures. Attend trainings and updates as requested.
Requirements:
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Knowledge of accessibility solutions and products
- Ability to work independently and as part of a team
What We Offer:
- Comprehensive benefits package including medical, dental, vision, 401k, employer-paid life and LTD, and voluntary benefits
- Opportunity for growth and development within the company
- Supportive work environment with a highly engaged workforce
- Access to training opportunities and professional development
How to Apply: If you are a motivated and customer-focused individual who is passionate about accessibility solutions, please submit your application to join our team at Lifeway Mobility Holdings LLC.
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