Customer Service Representative

1 day ago


Denver, Colorado, United States PostScan Mail Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a skilled Customer Service Representative to provide exceptional support to our business development representatives and respond to customer and prospect inquiries. The ideal candidate will possess excellent communication skills, be patient, empathetic, and passionately communicative, with a genuine enthusiasm for helping customers.

Key Responsibilities
  • Manage large volumes of incoming phone calls and respond to customer inquiries in a timely and professional manner.
  • Generate sales leads and identify opportunities to upsell or cross-sell products or services.
  • Build and maintain sustainable relationships with customer accounts through open and interactive communication.
  • Provide accurate and complete information to customers, using the right methods and tools.
  • Meet personal and team sales targets and call handling quotas.
  • Handle customer complaints and provide appropriate solutions and alternatives within time limits.
  • Keep records of customer interactions and process customer accounts.
  • Follow communication procedures, guidelines, and policies.
Requirements and Skills
  • Proven work experience as a customer service representative or sales support associate.
  • Proficiency with MS Office Suite, particularly MS Excel.
  • In-depth understanding of sales principles and customer service practices.
  • Excellent communication and analytical skills.
  • Ability to multitask and work effectively in a team environment.
What We Offer
  • Competitive hourly rate of $20.00.
  • Full-time schedule with 40 hours per week.
  • Monday to Friday, 9:00am-5:30pm, in-person work arrangement.
  • Benefits package including 401(k), dental insurance, flexible schedule, health insurance, paid time off, and vision insurance.
", "lang_code": "en"}

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