Customer Service Representative
5 hours ago
We are seeking a skilled Customer Service Representative to join our team at Mocciaent. As a Customer Service Representative, you will be responsible for providing exceptional customer support to our clients. Your role will involve acting as a liaison between our company and the clients, responding to customer inquiries, and resolving issues in a timely manner.
Responsibilities
- Update and maintain customer information in our database.
- Understand the services we offer during job training.
- Provide customers with all the information they require.
- Keep track of customer accounts by recording their account information and issues reported.
- Handle customer complaints actively and ensure timely resolution.
- Take orders and calculate charges by processing customer information.
- Answer customer questions and maintain healthy relationships.
- Review customer accounts for changes.
- Resolve customer complaints on time and ensure quality of services.
- Handle changes in company policies and explain them to customers.
- Generate sales leads for our clients.
- Maintain a record of tasks undertaken and submit to higher management.
Requirements
- Bachelor's degree in any discipline. High School Diploma with relevant experience also considered.
- 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
- Excellent knowledge of CRM Softwares like Zoho, Zendesk, etc.
- Knowledge of social media an added benefit.
- Ability to provide results under pressure.
- Excellent communication and interpersonal skills.
- Good problem-solving skills.
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