Customer Service Representative

2 days ago


Denver, Colorado, United States Tolin Mechanical Systems Full time
Job Title: Customer Service Representative

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for scheduling and dispatching service representatives, ensuring timely completion of customer commitments, and maintaining a working knowledge of all maintenance contracts.

Key Responsibilities:
  • Schedule and dispatch service representatives to ensure timely completion of customer commitments
  • Maintain a working knowledge of all maintenance contracts, including type of coverage, services included, and billable services
  • Provide excellent customer service and resolve customer issues in a timely and professional manner
  • Communicate effectively with internal teams to ensure customer commitments are met
  • Perform other duties as assigned
Requirements:
  • Two years of post-secondary education and/or minimum of two years Commercial HVAC dispatch experience
  • Key2Act/Great Plains software experience a plus
  • Understanding of 3rd party work order systems (Service Channel, etc.)
  • Proven track record of strong customer service experience and positive attitude
  • Over 18 years of age
  • High School diploma or GED
  • Excellent written and verbal communication skills
  • Excellent Customer Service phone skills
  • Ability to understand technical terminology and mechanical processes
  • Computer literate and technology savvy
  • Proficient in Microsoft Suite
  • Strong organizational skills
  • Detail oriented and ability to multi-task
Benefits:
  • Average Starting Rate: $16-$17/hr. Combined experience, education, skills and knowledge will be taken into consideration.
  • Medical, Dental and Vision Plan
  • Life insurance
  • Long Term disability
  • Flexible Spending Accounts
  • 401K Plan
  • Profit Sharing based on company performance
  • Tuition Reimbursement
  • Company cell phone
  • Paid Holidays
  • PTO
  • Professional training and development


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