Customer Service Representative
2 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for scheduling and dispatching service representatives, ensuring timely completion of customer commitments, and maintaining a working knowledge of all maintenance contracts.
Key Responsibilities:- Schedule and dispatch service representatives to ensure timely completion of customer commitments
- Maintain a working knowledge of all maintenance contracts, including type of coverage, services included, and billable services
- Provide excellent customer service and resolve customer issues in a timely and professional manner
- Communicate effectively with internal teams to ensure customer commitments are met
- Perform other duties as assigned
- Two years of post-secondary education and/or minimum of two years Commercial HVAC dispatch experience
- Key2Act/Great Plains software experience a plus
- Understanding of 3rd party work order systems (Service Channel, etc.)
- Proven track record of strong customer service experience and positive attitude
- Over 18 years of age
- High School diploma or GED
- Excellent written and verbal communication skills
- Excellent Customer Service phone skills
- Ability to understand technical terminology and mechanical processes
- Computer literate and technology savvy
- Proficient in Microsoft Suite
- Strong organizational skills
- Detail oriented and ability to multi-task
- Average Starting Rate: $16-$17/hr. Combined experience, education, skills and knowledge will be taken into consideration.
- Medical, Dental and Vision Plan
- Life insurance
- Long Term disability
- Flexible Spending Accounts
- 401K Plan
- Profit Sharing based on company performance
- Tuition Reimbursement
- Company cell phone
- Paid Holidays
- PTO
- Professional training and development
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