TMS and Ketamine Coordinator
2 weeks ago
Serenity Healthcare, LLC is a leader in the field of healthcare technology. We use advanced medical devices recently released to market, giving our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
About the Job:
We are seeking professionals who want to be a beacon of hope for people suffering from mental health challenges. As a Customer Service Representative, you will take inbound calls and build trust and rapport with our patients while educating them on our life-saving alternative treatments. This is a full-time position that offers a competitive salary of $42,000 per year, plus additional differential pay for fluent Spanish/English speakers.
Responsibilities:
- Answering patient calls, emails, and questions with empathy and understanding.
- Completing new patient intakes to help them start their healing journey's.
- Ensuring compliance with HIPPA regulations and following standards & regulatory requirements.
- Solving problems and educating patients about TMS and Ketamine treatments.
- Coordinating with clinics for patient care.
Requirements:
- High School Diploma/GED required.
- Previous experience in customer service required.
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.
- Passionate about making a difference in the lives of others.
Benefits:
- Accelerated career growth opportunities.
- Comprehensive insurance benefits (Medical, Dental, Vision) and 401K plan.
- 20 days off annually (10 PTO days and 10 Holidays).
- Access to corporate onsite gym, game room, and other amenities.
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