Healthcare Solutions Liaison
3 days ago
Serenity Healthcare, LLC is seeking a skilled Healthcare Solutions Liaison to join our team. As a Healthcare Solutions Liaison, you will be responsible for providing exceptional support and care to our patients.
Job SummaryWe are looking for a compassionate and empathetic individual who is passionate about making a difference in the lives of others. The successful candidate will have excellent communication skills, a strong patient-first mindset, and a proven track record of success in customer service.
Key Responsibilities- Answering patient calls, emails, and questions in a timely and professional manner
- Completing new patient intakes to ensure a seamless start to their healing journey
- Ensuring compliance with HIPAA regulations and following standards & regulatory requirements
- Solving problems and educating patients about TMS and Ketamine treatments
- Coordinating with clinics for patient care
- High School Diploma/GED
- Previous experience in customer service required
- Excellent verbal and written communication skills
- Basic math skills
- Well-versed in de-escalation skills and ability to connect with individuals
- A competitive salary of $40,000 - $60,000 per year, depending on experience
- Accelerated healthcare career growth opportunities
- Insurance benefits (Medical, Dental, Vision) and 401K
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity's treatment options
- Access to corporate onsite gym, game room, and other amenities
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