Mental Health Support Specialist

4 days ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
Company Overview

Serenity Healthcare, LLC is a leader in the field of healthcare technology, utilizing advanced medical devices to provide long-term success for our patients.

About the Position

We are seeking a skilled Mental Health Support Specialist to join our team. As a Mental Health Support Specialist, you will be responsible for providing exceptional support and care to our patients.

Key Responsibilities
  • Answering patient calls, emails, and questions in a timely and professional manner
  • Completing new patient intakes to ensure a seamless start to their healing journey
  • Ensuring compliance with HIPAA regulations and following standards & regulatory requirements
  • Solving problems and educating patients about TMS and Ketamine treatments
  • Coordinating with clinics for patient care
Required Qualifications
  • High School Diploma/GED
  • Previous experience in customer service required
  • Excellent verbal and written communication skills
  • Basic math skills
  • Well-versed in de-escalation skills and ability to connect with individuals
Benefits
  • A competitive salary of $40,000 - $60,000 per year, depending on experience
  • Accelerated healthcare career growth opportunities
  • Insurance benefits (Medical, Dental, Vision) and 401K
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity's treatment options
  • Access to corporate onsite gym, game room, and other amenities


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