Operations Director
4 weeks ago
Cherokee Nation Businesses is seeking an experienced Operations Manager to oversee all assigned HERRC Casework Managers within New York City. The successful candidate will serve as the main liaison with the HERRC Operations Director and alternate liaison with New York City Health & Hospitals HERRC Program Administrator in the absence of the Operations Director.
Key Responsibilities:- Ensure the smooth functioning and success of all Casework services under your supervision.
- Oversee assigned HERRC Casework operations in a manner ensuring that overall service delivery is provided in accordance with Cherokee's contract with NYC Health & Hospitals.
- Ensure staff is properly trained and maintains all appropriate requirements to manage appropriate caseloads and has been granted access to NYC Health & Hospitals technology platform for case management.
- Ensure sufficient operational staffing is always maintained and that clear coordination channels are facilitated between HERRC leadership and Casework staff.
- Proactively ensure the daily reporting of the casework census and other related information and reports is provided to the Operations Director and HERRC's leadership.
- Ensure staff adheres to all rules outlined in the NYC Health & Hospitals and Cherokee Federals standard of conduct.
- Casework noncompliance should be addressed in accordance with NYC Health & Hospitals case management procedures.
- Ensure the proper allocation of office space and infrastructure for service provider staff to perform all administrative and service-related functions as outlined in this solicitation.
- Ensure all incidents are managed in accordance with NYC Health & Hospitals published Incident Management Guidelines and Procedures.
- Bachelor's degree or equivalent job experience.
- Master's degree in social work or other human services field preferred.
- Two years of relevant experience working with people who enter the U.S. seeking asylum.
- Three years of experience in program management.
- Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
- Experience working with the NYC Health & Hospitals preferred.
- Must be organized, have excellent verbal, written, and communication skills, and the ability to work collaboratively with families, Casework Managers, collaborating agencies, and community professionals.
- Strong customer service/hospitality background, preferably with immigrant populations.
- Able to effectively manage significant administrative and process documentation.
- A self-starter, able to work with minimal supervision and work independently.
- Able to prioritize and be accountable for timeliness to complete caseloads in a timely manner.
- Possess sensitivity to the service population's cultural and socio-economic characteristics.
- Ability to organize, multitask, and prioritize duties and responsibilities efficiently.
Cherokee Nation Businesses is a part of Cherokee Federal, the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart.
Cherokee Federal is a military-friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
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