Surety Claims Specialist

3 weeks ago

Juneau, Alaska, United States Sedgwick Full time
About the Role

Sedgwick, a leading global provider of technology-enabled risk, benefits, and integrated business solutions, is seeking a highly skilled Surety Claims Specialist to join our team. As a key member of our claims team, you will be responsible for analyzing complex surety and surety bond claims, providing resolution of highly complex nature and/or high exposure surety claims, and managing the total claim costs while providing high levels of customer service.

Key Responsibilities
  • Analyze and process complex or technically difficult contract surety (pay and performance) claims by investigating and gathering information to determine the exposure on the claim.
  • Manage claims through well-developed action plans to an appropriate and timely resolution.
  • Conduct or assign full investigation, including coordination of field investigations and provide report of investigation pertaining to new events, claims, and legal actions.
  • Negotiate claim settlement up to designated authority level.
  • Calculate and assign timely and appropriate reserves to claims; monitor reserve adequacy throughout claim life.
  • Recommend settlement strategies; bring structured settlement proposals as necessary to maximize settlement.
  • Coordinate legal defense by assigning attorney, coordinating support for investigation, and reviewing attorney invoices; monitor counsel for compliance with client guidelines.
  • Use appropriate cost containment techniques including strategic vendor partnerships to reduce overall claim cost for our clients.
  • Identify and investigate for possible fraud, subrogation, contribution, recovery, and case management opportunities to reduce total claim cost.
  • Represent Company in depositions, mediations, and trial monitoring as needed.
  • Communicate claim activity and processing with the client; maintain professional client relationships.
  • Ensure claim files are properly documented and claims coding is correct.
  • Refer cases as appropriate to supervisor and management.
  • Delegate work and mentor assigned staff.
Requirements
  • Bachelor's degree from an accredited college or university required.
  • Current adjuster license, multiple states preferred.
  • Professional certification as applicable to line of business preferred.
  • 8-10 years of surety claims management experience or equivalent combination of education and experience required.
Skills and Knowledge
  • In-depth knowledge of appropriate surety/coverages and principles and laws for line-of-business handled, recoveries offsets and deductions, claim duration, cost containment principles.
  • Construction knowledge.
  • Excellent oral and written communication, including presentation skills.
  • PC literate, including Microsoft Office products.
  • Analytical and interpretive skills.
  • Strong organizational skills.
  • Excellent negotiation skills.
  • Good interpersonal skills.
  • Ability to work in a team environment.
  • Ability to meet or exceed Performance Competencies.
Work Environment
  • Clear and conceptual thinking ability.
  • Excellent judgment, troubleshooting, problem solving, analysis, and discretion.
  • Ability to handle work-related stress.
  • Ability to handle multiple priorities simultaneously.
  • Ability to meet deadlines.
Benefits
  • A comprehensive benefits package, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. Our mission is to help organizations protect their people, assets, and reputation, while also providing exceptional service to their customers.

We are committed to building a diverse, equitable, and inclusive workplace, where every colleague feels valued and empowered to contribute their best work.

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