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Field Inspection Claims Adjuster

2 months ago

Juneau, Alaska, United States State Farm Full time
Overview

Advance your career with one of the leading organizations for professional development in the U.S. At State Farm, we prioritize our employees by offering a comprehensive Total Rewards package:
Starting Salary is $64, $87,153.69 annually, $43.25/hour.

Recognizing the importance of work-life balance, our compensation is based on a standard 38:45-hour work week. Salary offered is contingent upon skills and qualifications, with the upper range reserved for candidates with substantial relevant experience.


Additional Benefits Include:
- An annual bonus based on individual and company performance
- Annual merit increases
- 401(k) contributions
- Paid Time Off (PTO), including: 5 days of Life Leave for personal and family care, Paid Volunteer Time, and an Annual Celebration Day to honor what matters to you
- Industry-leading Tuition Assistance Programs
- Wellness and mental health initiatives
- Discounts from numerous retailers through our Perks at Work program
- And more

Being good neighbors – assisting individuals, investing in our communities, and enhancing the world around us – is at the heart of State Farm's mission.

This ethos drives our operations and contributes to our success. Join a top-tier team and make a positive impact.

Key Responsibilities:
As a Property Field Inspection Claims Specialist, you will utilize your expertise in managing accidental and weather-related claims for residential and commercial properties, including significant losses.

In this role, you will be the primary contact for our insured clients, clarifying coverage, assessing damages, and guiding them through the claims process while delivering exceptional service.


Responsibilities Include:
- Conducting on-site evaluations and assessments of property damages for both residential and commercial claims
- Collaborating with policyholders, insurance agents, and other stakeholders to gather information and resolve claims effectively
- Occasionally engaging with individuals who may express strong emotions or concerns regarding ongoing inspections or claim resolutions
- Providing outstanding customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
- Collecting necessary evidence, documenting findings, and preparing comprehensive reports to support the claims handling process
- Investigating and adjusting both personal and commercial property claims with exposures up to $500,000
- Evaluating coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
- Negotiating and settling claims within authorized limits, considering policy provisions, industry standards, and company guidelines

While the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where travel to assist in other territories is required.
Hours of operation are subject to change based on business needs.

Successful candidates will be flexible and may be asked to work overtime and/or irregular hours. Candidates may also be required to work outside of their assigned territory as business needs dictate.


Qualifications:
- Bachelor's degree in a related field is preferred or equivalent work experience
- Experience as a Property Field Inspection Claims Specialist in the insurance sector, specifically in property claims
- Strong understanding of property insurance policies, coverage, and claims handling practices
- Demonstrated knowledge of both residential and commercial building construction
- Familiarity with local regulations and compliance requirements
- Excellent communication and interpersonal skills to effectively engage with clients, agents, and other stakeholders
- Proven ability to handle difficult/emotional conversations with a customer-focused approach
- Proven skills in assessing damages, estimating repair costs, and negotiating settlements
- Detail-oriented with strong organizational and analytical capabilities
- Proficient in using claims management software and other relevant tools
- Familiarity with local regulations and compliance requirements in your assigned territory

Physical Requirements:
Physical agility to allow for:
- Frequent lifting, carrying, and climbing ladders; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
- A valid driver's license is required

Preferred Skills:
- Experience in managing complex or high-value claims
- Background in construction
- Water mitigation inspection
- Proficiency in Xactimate, XactContents
Employees must successfully complete all required training, including applicable licensing exams, MVRs, and background checks required by various states.
Visit State Farm Careers for more information on our benefits, locations, and the hiring process.