Customer Support Specialist

2 months ago


Charleston, West Virginia, United States Waste Connections US, Inc Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Waste Connections US, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work with customers to understand their needs and provide solutions that meet their expectations.
  • Collaborate with internal teams to resolve customer complaints and issues.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Document customer interactions and issues in a clear and concise manner.
  • Meet or exceed customer satisfaction targets and quality standards.

Requirements:

  • 2 years of customer service experience in a high-volume environment.
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office and other software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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