Senior Customer Success Manager
11 hours ago
We are seeking an experienced Senior Customer Success Manager to join our team at Rocket Software. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and retention through proactive engagement, strategic planning, and exceptional service delivery.
Key Responsibilities:- Develop and execute customized success plans to meet the unique needs of our customers
- Build and maintain strong relationships with key stakeholders, including customer executives, product managers, and technical leads
- Collaborate with cross-functional teams to ensure seamless delivery of customer solutions and services
- Identify and mitigate potential risks and issues, ensuring timely resolution and minimizing impact on customer satisfaction
- Conduct regular business reviews and provide actionable insights to drive customer growth and expansion
- 5+ years of experience in customer success management, with a proven track record of driving customer satisfaction and retention
- Strong understanding of customer needs, pain points, and buying behaviors
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Experience with Gainsight and Salesforce is a plus
- Competitive salary range: $81,000 - $101,846 per year
- Extensive paid time off programs, including holidays, sick leave, and unlimited vacation time
- Healthcare coverage options to fit your needs
- Retirement savings with matching contributions
- Life and disability coverage
- Leadership and skills training opportunities
- Two paid work days for off-site training
Rocket Software is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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