Help Desk Assistant Manager

4 weeks ago


Clearwater, United States Enhance Health PLLC Full time
Job Description:
Enhance Health is seeking a Help Desk Assistant Manager to deliver frontline technical support for all staff. The ideal candidate will foster positive end-user relationships and drive customer satisfaction.

Responsibilities:
Deliver technical support for employees and downlines. Foster positive end-user relationships and drive customer satisfaction. Promote continuous improvement of Tier 1 support, desktop administration for all stakeholders. Monitor ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary. Gather and report operational metrics, accomplishments, and priorities for weekly leadership meeting(s). Establish and implement ITIL standards. Analyze the business requirements of all departments to determine their technology needs. Successfully deliver services and projects supporting the business both on time and within budget through proactive team management and leadership. Escalation and resolution of software issues to the infrastructure/development team. Escalation and resolution of third-party software/systems issues by the support team. Define team goals and lead staff to achieving desired results, and while being accountable for team performance.

Requirements:
Proven experience as a Help Desk Manager or similar role. Zen Desk. Experience with Mac Support. Excellent communication and interpersonal skills. Strong leadership and team management skills. Ability to analyze business requirements and determine technology needs. Experience with ITIL standards. Ability to monitor ticket volume and performance metrics. Experience with escalation and resolution of software issues. Ability to define team goals and lead staff to achieving desired results. Benefits

Medical
Dental
Vision
Life
401k Matching

PTO
Physical

Requirements:

Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Enhance Health is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.

  • Clearwater, United States Enhance Health PLLC Full time

    strongJobDescription:/strongbrEnhanceHealthisseekingaHelpDeskAssistantManagertodeliverfrontlinetechnicalsupportforallstaff.Theidealcandidatewillfosterpositiveend-userrelationshipsanddrivecustomersatisfaction.TheywillpromotecontinuousimprovementofTier1support,desktopadministrationforallstakeholders.brbrstrongResponsibilities:/strongbrDeliverfrontlinetechnical...


  • Clearwater, United States Princess K Investments Full time

    Job SummaryThe Front Desk Supervisor will be responsible for overseeing the front office team and implementing exceptional hospitality practices. This role requires strong communication and problem-solving skills to ensure a seamless guest experience.Key ResponsibilitiesSupervise front office staff and provide guidance on customer service standardsAssist...

  • Front Desk Agent

    1 month ago


    Clearwater, United States Sandpearl Resort Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...


  • Clearwater, Florida, United States Evara Health Full time

    Job SummaryEvara Health is seeking a highly skilled and compassionate Front Desk Representative to join our team. As a key member of our healthcare organization, you will be responsible for providing exceptional customer service, managing patient registration, and ensuring a smooth and efficient experience for our patients.Key Responsibilities:Provide...


  • Clearwater, United States Princess K Investments Full time

    Job SummaryAs a Front Desk Agent with Princess K Investments, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing the front desk, bell services, and concierge services, ensuring that every guest feels valued and cared for.Key...


  • Clearwater, United States Criterion Executive Search Full time

    Job DescriptionJob DescriptionCriterion Executive Search is seeking an Assistant Account Manager to handle a middle market desk. This role will work closely with a producer and an account manager to assist with marketing, process endorsements, handle certificates, update applications, and perform various administrative duties. Strong computer skills are...

  • Front Desk

    3 weeks ago


    Clearwater, United States Champagne Dental Full time

    Location:Champagne Dental ClearwaterWe are looking for a dynamic, experienced Front Desk to join our fast-growing team.Job Summary:We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist. In this position, you will greet patients entering the office and create the ultimate...

  • Front Desk Agent

    5 months ago


    Clearwater Beach, United States Opal Sands Resort Full time

    We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is...


  • Clearwater, United States Government Services Exchange Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented individual to serve as our Front Desk Administrator. As a key member of our team, you will be responsible for answering phones, overseeing supplies, and maintaining a positive and friendly disposition.The ideal candidate will have knowledge of Microsoft Office (Outlook, Word, Excel) and be...


  • Clearwater, United States KSL Resorts Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the AC Hotel Clearwater Beach. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.Key Responsibilities Greet and welcome...


  • Clearwater, United States Starling Full time

    POSITION SUMMARY Responsible for greeting guests, residents and employees, managing both external and internal calls, taking and communicating messages and providing information of a general nature. Shift Requirement: Must be flexible working the 7:00a - 3:30p shift or the 11:30a-8:00p shift Must be able to work every other weekend ESSENTIAL DUTIES AND...

  • Front Desk Agent

    2 months ago


    Clearwater Beach, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...


  • Clearwater, Florida, United States AMERICAN TOOL & MOLD Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at American Tool & Mold Inc. in Clearwater, Florida.The successful candidate will be responsible for providing exceptional customer service, managing front desk duties, and performing various administrative tasks to ensure the efficient operation of our...

  • Assistant Manager

    3 weeks ago


    Clearwater, United States CheckersRally's Full time

    PURPOSE OF YOUR WORK At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests. As a member of the Coporate Field Operations team you will assist the General Manager with executing the restaurant plan, by achieving sales and profits goals, executing procedures and providing excellent Guest and Team service....


  • Clearwater, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionClearwater Construction CompanyFront Desk  - PhonesAdmin - basic administrative and accounting/invoicing dutiesMon - Fri  8am to 5pm$16/hr to startCompany DescriptionStaffing experts dedicated to finding you the job you have been looking for. At Express we assigned over 1500 people to work last year. Express offers evaluation,...

  • IT Support Specialist

    4 weeks ago


    Clearwater, United States Digital South Communications I Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Digital South Communications, Inc. As a Help Desk Engineer, you will be responsible for providing technical support to our clients for their IT and VoIP needs.Key Responsibilities:Provide technical support for IT and VoIP-related incidents, requests, and...


  • Clearwater, United States BayCare Health System Full time

    At BayCare Health System, we value our team members and are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a...


  • Clearwater Beach, United States Travel + Leisure Full time

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than 270...

  • Front Desk Agent

    2 months ago


    Clearwater Beach, United States KSL Resorts Full time

    Why work for the AC Hotel Clearwater beach? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - the AC Hotel at Clearwater Beach is a fit for you! We offer a competitive pay rate and a very complete benefit package, health insurance, paid time off, retirement plan, dental insurance, vision insurance, life...

  • IT Support Specialist

    4 weeks ago


    Clearwater, United States TridentCare, LLC Full time

    Job SummaryThe IT Support Analyst will be one of the primary associates responsible for providing Tier 1-2 help desk support for over 200 internal and remote employees in our Southeast Headquarters Clearwater Office, from billing clerks to finance Executives.Key ResponsibilitiesProvide technical assistance and support to employees via phone, email, and...