IT Support Specialist

3 weeks ago


Clearwater, United States TridentCare, LLC Full time

Job Summary

The IT Support Analyst will be one of the primary associates responsible for providing Tier 1-2 help desk support for over 200 internal and remote employees in our Southeast Headquarters Clearwater Office, from billing clerks to finance Executives.

Key Responsibilities

  • Provide technical assistance and support to employees via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and maintain accurate records of technical issues and resolutions.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in a help desk or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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