IT Support Specialist
3 weeks ago
Job Summary
The IT Support Analyst will be one of the primary associates responsible for providing Tier 1-2 help desk support for over 200 internal and remote employees in our Southeast Headquarters Clearwater Office, from billing clerks to finance Executives.
Key Responsibilities
- Provide technical assistance and support to employees via phone, email, and in-person.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Collaborate with internal teams to resolve complex technical issues.
- Document and maintain accurate records of technical issues and resolutions.
Requirements
- High school diploma or equivalent required.
- 1-2 years of experience in a help desk or technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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