Front Desk Operations Manager

1 day ago


Clearwater, United States Princess K Investments Full time
Job Summary

The Front Desk Supervisor will be responsible for overseeing the front office team and implementing exceptional hospitality practices. This role requires strong communication and problem-solving skills to ensure a seamless guest experience.

Key Responsibilities
  • Supervise front office staff and provide guidance on customer service standards
  • Assist with guest check-ins, including room assignments and key issuance
  • Process payments and manage guest accounts
  • Anticipate and resolve guest issues in a timely and professional manner
  • Collaborate with Housekeeping to ensure room readiness and coordinate guest requests
  • Balance and drop receipts according to Accounting specifications
  • Assist management in training and motivating employees
Requirements
  • High School diploma or higher
  • Previous hospitality experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong attention to detail and organizational skills
Working Conditions

The Front Desk Supervisor will work in a dynamic and fast-paced environment, interacting with guests and colleagues on a regular basis. The role requires the ability to work independently and as part of a team, with a strong focus on providing exceptional customer service.


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