Front Desk Representative

4 weeks ago


Clearwater, United States Princess K Investments Full time
Job Summary

As a Front Desk Agent with Princess K Investments, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing the front desk, bell services, and concierge services, ensuring that every guest feels valued and cared for.

Key Responsibilities:

  • Assign and escort guests to their rooms, paying attention to their preferences and needs
  • Assist guests with their luggage and provide room quotes and upsell opportunities
  • Provide exceptional customer service, using personalization and hotel knowledge to create a unique experience for each guest
  • Maintain guest confidentiality and handle sensitive situations with discretion
  • Stay up-to-date on hotel services and amenities, and be able to share this information with guests
  • Run errands for guests, make travel arrangements, and assist with coordination between departments
  • Verify charges and collect payment from guests, and respond to guest inquiries in a timely and professional manner

Requirements:

  • High school diploma or higher
  • Previous hospitality experience preferred
  • Excellent customer service skills, with the ability to work in a fast-paced environment
  • Ability to use technology, such as tablets and iPads
  • Physical stamina to sit or stand for extended periods, and lift up to 40 pounds

Working at Princess K Investments:

We are committed to providing our guests with an exceptional experience, and we are looking for team members who share this vision. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this role.



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