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Customer Service Representative

2 months ago

Coral Springs, Florida, United States Fiserv Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate in Coral Springs. As a key member of our client care team, you will be responsible for providing exceptional service to our bank clients, answering their questions, and resolving issues to their satisfaction.

Our ideal candidate is a strong communicator with excellent verbal and written skills, who is able to work in a fast-paced environment and prioritize multiple tasks. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

Responsibilities
  • Provide exceptional customer service to bank clients via phone, email, and chat
  • Answer questions, resolve issues, and escalate complex problems to senior team members
  • Work collaboratively with internal teams to resolve client issues and improve overall customer experience
  • Meet or exceed performance metrics and quality standards
What We Offer
  • A competitive salary and benefits package, including medical, vision, and dental benefits
  • A comprehensive training program to help you develop your skills and advance your career
  • A dynamic and supportive work environment with opportunities for growth and professional development
  • A lucrative referral program with immediate payouts
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum one year of experience in a customer-facing role, preferably in customer service
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment
About Fiserv

Fiserv is a leading provider of financial services technology solutions, with a commitment to delivering exceptional customer experiences and driving innovation in the financial services industry. We are proud to be named a FORTUNE World's Most Admired Companies for the eighth consecutive year.