Customer Service Representative

5 days ago


Coral Springs, Florida, United States American Thrift Full time

About American Thrift

American Thrift Stores is a regional retail operation with locations in Florida, New Jersey, and New York. We are the premier shopping destination for the ultimate treasure hunt. We are always looking for talented, driven, and creative individuals to join our team.

Career Summary

American Thrift Stores is seeking a bilingual Customer Service Representative to join our team. You will be responsible for being the primary point of contact for service information and resolving technical issues. Additionally, you will make appropriate scheduling on inbound calls.

Responsibilities

  • Answer incoming calls in a professional and enthusiastic manner.
  • Handle customer inquiries and complaints.
  • Provide information about products and services.
  • Troubleshoot and resolve product issues and concerns.
  • Document and update customer records based on interactions.
  • Develop and maintain a knowledge base of evolving services.

Requirements

  • Previous experience in customer service, sales, or related fields.
  • Bilingual (Spanish/English) skills.
  • Ability to build rapport with clients.
  • Excellent telephone and communication skills.
  • Love for customer service.
  • Excellent attitude.
  • Positive and professional demeanor.
  • Excellent written and verbal communication skills.
  • Previous call center experience is preferred but not required.
  • Must have good computer skills.

Education & Experience

  • High school diploma or equivalent preferred.
  • Successful completion of on-the-job training.

Physical Requirements

  • Prolonged periods of standing and working on the cash register or related equipment.
  • Must be able to lift up to 15 pounds at times.
  • May need to work weekends and some holidays.
  • Ability to perform repetitive movements over long periods of time.

Benefits

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • Voluntary benefits.
  • Paid Time Off (PTO).
  • 401(k).
  • Bereavement leave.
  • Career growth opportunities.
  • Employee referral program.
  • Employee discount.
  • Pet Insurance.


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