Executive Director of Residential Services

6 days ago


Jackson, Tennessee, United States Hiller Plumbing Full time
Job Description:

The Executive Director of Residential Services is the person that leads the rest of the team to a successful conclusion in every area of our business.

This includes, but not limited to:

  • Customer satisfaction and retention
  • Financial management and budgeting
  • Personnel management and development
  • Training and inventory management

The ideal candidate will be a proven leader, able to motivate and inspire all other team members and demonstrate respect to every team member.

Key Responsibilities:
  • Develop and implement a company vision and plan for growth
  • Supervise, guide, and develop a management team
  • Recruit and contract company and project staff
  • Provide leadership and vision to assist in the growth of the company
  • Maintain positive employee relations
  • Ensure customer satisfaction and handle any concerns within 24 hours
  • Develop and manage a budget
  • Conduct daily financial analysis of key indicator numbers
  • Manage revenue and expenses to meet budget
  • Achieve growth goals as set forth in the long-term strategic plan
Requirements:
  • Minimum 10 years of experience in residential service operations
  • Minimum of Bachelor's Degree or equivalent in experience
  • At least one year as an operations supervisor or 3 years team lead experience
  • Proven track record of meeting and exceeding revenue objectives
  • Experience in analysis of cost and forecast data to align with business unit objectives and goals
  • Experience with job costing and operations profit and loss
  • Knowledge of laws governing business and employment in the local area
  • Valid driver's license and approved to drive by Company's insurance carrier
  • EPA certification preferred
  • License in the trade preferred


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