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Customer Service Representative

2 months ago

Houston, Texas, United States Crescent Services Full time
About the Role

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Crescent Services. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Maintain a high level of knowledge about the hotel's amenities, services, and local attractions to provide guests with personalized recommendations and information.
  • Work collaboratively with the hotel's staff to ensure that all guests receive a high level of service and that their needs are met.
  • Perform other duties as assigned by management to ensure the smooth operation of the front desk.
Requirements
  • High school diploma or equivalent required; some college or university education preferred.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic computer skills and knowledge of hotel management systems.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.