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Front Desk Representative

1 month ago

Seattle, Washington, United States Mayflower Park Hotel Full time
Front Desk Agent Opportunity

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the historic Mayflower Park Hotel. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Responsibilities:
  • Welcoming guests and facilitating smooth check-ins and check-outs.
  • Handling phone calls, emails, and guest inquiries in a prompt and courteous manner.
  • Providing guests with helpful information and recommendations about local attractions.
  • Maintaining a clean and organized front desk area throughout shifts.
  • Handling money transactions as needed.
Requirements:
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
  • Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service.
  • Ability to multitask effectively and remain composed under pressure.
  • Basic computer proficiency, including experience with reservation systems (preferred but not required).
  • Previous experience in hospitality is a plus, but not mandatory.
  • Strong organizational skills.
  • Bilingual is a plus, but not required.
  • Maintaining a professional appearance while on duty.
What We Offer:

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.