IT Support Specialist
1 week ago
We are seeking a highly skilled IT Support Specialist to join our team at Suburban Home Health. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our information systems and providing exceptional technical support to our staff.
Key Responsibilities- Provide technical support and troubleshooting for end-users, with a focus on delivering excellent customer experience.
- Support associates with software, laptops, mobile devices, Microsoft Office 365, printers, and networks, as well as other designated applications.
- Offer technical assistance via phone and remote support tools, with in-person support available as needed within a 30-mile radius of our hospital systems.
- Test, troubleshoot, and maintain software, laptops, and mobile devices to ensure optimal performance.
- Communicate changes and issues affecting applications or users of applications in a clear and timely manner.
- Monitor and manage the inventory of laptops and mobile devices, including ordering, replacement of damaged goods, and obtaining replacement parts or component pieces.
- Support the management of agency directories for accuracy and ensure the administration of cloud-based phone systems and web fax.
- Maintain agency network infrastructure, including switches, firewalls, and access points, and monitor network health via cloud-based portals to identify security risks.
- Manage email exchange servers and educate staff on the use of Microsoft Office 365 products.
- Log all development and support activities in the agency Help Desk portal and work with confidential patient information while complying with HIPAA regulations.
- Support wireless connectivity for laptops and mobile devices and effectively manage time to ensure technical issues are resolved in a timely manner.
- Prepare iPads and laptops for end-user deployment and provide orientation to new staff on the use of devices.
- Develop training materials and procedures for end-users and participate in on-call rotation for helpdesk issues after hours, weekends, and holidays as necessary.
- Bachelor's degree in an IT-related field of study or equivalent experience is required.
- Must possess troubleshooting and problem-solving knowledge of laptops and mobile devices.
- Ability to demonstrate an understanding of network troubleshooting, including configuration, installation, and upgrades.
- Must possess excellent written and verbal communication skills.
- Ability to resolve technical issues quickly and accurately.
- Knowledge of Windows 10 Operating System troubleshooting and configuration is required.
- Microsoft O365 installation, configuration, and troubleshooting knowledge is required.
- Laptop hardware installation, configuration, and troubleshooting knowledge is required.
- Must understand and enforce guidelines and best practices for Patient Health Information (PHI) in accordance with CMS and HIPAA.
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