IT Support Specialist

1 week ago


Noblesville, Indiana, United States Suburban Home Health Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Suburban Home Health. As a key member of our organization, you will play a critical role in ensuring the smooth operation of our information systems and providing exceptional technical support to our staff.

Key Responsibilities
  • Provide technical support and troubleshooting for end-users, with a focus on delivering excellent customer experience.
  • Support associates with software, laptops, mobile devices, Microsoft Office 365, printers, and networks, as well as other designated applications.
  • Offer technical assistance via phone and remote support tools, with in-person support available as needed within a 30-mile radius of our hospital systems.
  • Test, troubleshoot, and maintain software, laptops, and mobile devices to ensure optimal performance.
  • Communicate changes and issues affecting applications or users of applications in a clear and timely manner.
  • Monitor and manage the inventory of laptops and mobile devices, including ordering, replacement of damaged goods, and obtaining replacement parts or component pieces.
  • Support the management of agency directories for accuracy and ensure the administration of cloud-based phone systems and web fax.
  • Maintain agency network infrastructure, including switches, firewalls, and access points, and monitor network health via cloud-based portals to identify security risks.
  • Manage email exchange servers and educate staff on the use of Microsoft Office 365 products.
  • Log all development and support activities in the agency Help Desk portal and work with confidential patient information while complying with HIPAA regulations.
  • Support wireless connectivity for laptops and mobile devices and effectively manage time to ensure technical issues are resolved in a timely manner.
  • Prepare iPads and laptops for end-user deployment and provide orientation to new staff on the use of devices.
  • Develop training materials and procedures for end-users and participate in on-call rotation for helpdesk issues after hours, weekends, and holidays as necessary.
Requirements
  • Bachelor's degree in an IT-related field of study or equivalent experience is required.
  • Must possess troubleshooting and problem-solving knowledge of laptops and mobile devices.
  • Ability to demonstrate an understanding of network troubleshooting, including configuration, installation, and upgrades.
  • Must possess excellent written and verbal communication skills.
  • Ability to resolve technical issues quickly and accurately.
  • Knowledge of Windows 10 Operating System troubleshooting and configuration is required.
  • Microsoft O365 installation, configuration, and troubleshooting knowledge is required.
  • Laptop hardware installation, configuration, and troubleshooting knowledge is required.
  • Must understand and enforce guidelines and best practices for Patient Health Information (PHI) in accordance with CMS and HIPAA.

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