Service Coordinator
2 weeks ago
Ahern is seeking a skilled Service Coordinator to join our team in Fond du Lac, WI. As a Service Coordinator, you will play a critical role in delivering exceptional customer service while interacting with our clients, responding to emergency service calls, and coordinating daily service inspections and preventative maintenance.
Key Responsibilities:
• Provide top-notch customer service to Ahern's clients, ensuring timely and effective resolution of service requests
• Coordinate daily service inspections and preventative maintenance, scheduling technicians as needed
• Maintain accurate customer database information, generating weekly and monthly reports as required
• Assist technicians and field supervisors with administrative tasks, ensuring seamless communication and collaboration
Requirements:
• 1-3 years of experience in a service-related position, with a strong background in customer service and dispatch coordination
• Excellent decision-making, organizational, critical thinking, and communication skills
• Ability to work independently and as part of a team, with a strong attention to detail and ability to multitask
• Proficiency in Microsoft Word and Excel, with experience in generating reports and maintaining databases
What We Offer:
Ahern is committed to providing a comprehensive benefits package, including a generous 401K match, health benefits, and a wellness program designed to support the well-being of our employees and their families. We also offer significant investment in employee training programs, advancement opportunities, educational assistance, and flexible/remote work schedules.
Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply.
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