Customer Service Associate

2 weeks ago


Grand Prairie, Texas, United States Veterinary Emergency Group (VEG) Full time
Job Overview

ABOUT US

Veterinary Emergency Group (VEG) is a dynamic and expanding emergency veterinary service with multiple locations throughout the United States. Our core mission is to assist both people and their pets during critical times. We are transforming emergency veterinary care with a focus on a "customer-first" approach and a genuine, employee-focused workplace.

CULTURE AND VALUES AT VEG

At VEG, we prioritize the safety, security, and appreciation of both our clients and their pets, as well as our employees. Our goal for customer experience mirrors our commitment to our team: to ensure the highest quality experience possible. With the leading Net Promoter Score (NPS) in our sector, we are dedicated to maintaining VEG as the preferred workplace for the most talented professionals in emergency veterinary care. We strive to say "yes" to our customers and their pets, just as we do for our team members. VEG has been recognized as a nominee for INC Magazine's Best Places to Work this year.

THE IDEAL CANDIDATE

We are in search of a skilled, approachable, and enthusiastic Receptionist to become part of the VEG team. You are someone who thrives on assisting others, delivering outstanding customer service, and ensuring a seamless experience for our clients.

KEY RESPONSIBILITIES

  • Deliver first-rate customer service
  • Manage all incoming phone calls, directing them to the appropriate personnel
  • Welcome clients and their pets
  • Maintain an organized reception area and ensure the refreshment station is well-stocked
  • Input client data into the company database
  • Process financial transactions

QUALIFICATIONS

  • A minimum of 2 years of experience as a Receptionist is essential
  • Experience with animals in a veterinary setting is highly advantageous
  • Familiarity with Infinity/ImproMed software is a significant plus
  • Willingness to work flexible hours, including nights, weekends, and holidays

WHY JOIN US?

Because emergency care is our specialty, and we excel at it. We also provide:

  • Competitive compensation packages
  • A diverse work environment where every day brings new challenges
  • State-of-the-art facilities and equipment
  • Referral bonuses for bringing new talent to VEG
  • Flexible scheduling to promote a healthy work-life balance
  • Opportunities for professional growth and relocation
  • Regular team-building activities and incentives
  • A fun workplace culture that values serious work while enjoying the process

VEG is proud to embrace diversity and is committed to fostering an inclusive environment that reflects a wide range of backgrounds, perspectives, and skills. We are an equal opportunity employer and look forward to welcoming you to our team.



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