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Customer Service Manager
2 months ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Oldcastle BuildingEnvelope. As a key member of our organization, you will be responsible for developing and implementing customer service policies and procedures, investigating and solving complex customer problems, and providing advice and assistance to staff and customers.
Key Responsibilities- Develop and Implement Customer Service Strategies: Create and execute customer service plans to ensure exceptional customer experiences.
- Investigate and Resolve Complex Customer Issues: Analyze and resolve complex customer complaints in a timely and professional manner.
- Provide Guidance and Support: Offer guidance and support to staff and customers on products and services.
- Participate in Educational Opportunities: Engage in internal and external training to enhance knowledge of products and services.
- Coordinate with Internal Departments: Collaborate with other departments to ensure seamless order fulfillment.
- Foster a Positive Team Environment: Promote a positive and inclusive team culture that reflects Oldcastle BuildingEnvelope's commitment to customer satisfaction.
- Manage Employees: Communicate job expectations, coach, counsel, and review employee performance.
- Train and Develop Staff: Provide ongoing training and development opportunities to enhance employee skills and knowledge.
- Provide Sales Statistics: Analyze and provide sales data to inform business decisions.
- Prioritize and Manage Multiple Tasks: Effectively prioritize and manage multiple tasks in a fast-paced environment.
- Bachelor's Degree or Equivalent Experience: A degree in a related field or equivalent experience is preferred.
- Minimum 5 Years of Customer Service Experience: A minimum of 5 years of customer service experience is required.
- Previous Manufacturing Experience: Previous experience in manufacturing is a plus.
- Computer Literacy: Proficiency in MS Windows and MS Office is required.
- Uncompromising Safety Approach: A strong commitment to safety is essential.
At Oldcastle BuildingEnvelope, we believe that our employees are the key to our success. We offer a competitive compensation package, paid time off, 10 holidays, market-competitive 401(k) match, industry-leading medical, dental, and vision benefits, short-term and long-term disability coverage, and life insurance.
